Teacher
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19 Messages
Just tell us.
Dear AT&T,
You have to know by know if there is a bug in the new firmware or software with so many people reporting the same problem after update. Just say so please. Be honest don't be so CORPORATE. It's frustrating in these times of vague language and not telling the whole truth. I follow on facebook and twitter. As soon as I saw what I think is a buffering problem I went there to check reports. It would have been nice to see something from you like "oops my bad" we messed up and will have it fixed ASAP. I'm sorry just venting. Don't know know why the truth just can't be told anymore.
Michael [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
JefferMC
ACE - Expert
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36.9K Messages
10 years ago
This firmware has been in use in cities all over the country for weeks. While there may be some connection between you getting the firmware and today's outage, I'm betting it's something else.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mjmays
Teacher
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19 Messages
10 years ago
Reset Router
Soft Boot
Hard Boot
Spit in the back and hit it with a hammer LOL
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JefferMC
ACE - Expert
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36.9K Messages
10 years ago
All that happened in your home was the new firmware. There was also a small earthquake 3km NNE of Ocotillo Wells, California at 1:47 AM PDT. Each may have the exact same amount of relevance to the situation. There could have been a software update to some equipment in your local VHO, or an equipment failure.
I wonder if anyone who is having problems today can say whether or not they got the update on their TV receivers over night.
I do wish that AT&T would make an announcment about such things, but they are very close-lipped about most outages.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mibrnsurg
Expert
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4.3K Messages
10 years ago
It was a total outage in CA, that is now fixed per ATT Customer Care in this thread:
https://forums.att.com/t5/U-verse-Community-Suggestions/Santa-Ana-CA-U-Verse-TV-Outage-05-29-15/m-p/4257362#M9637
😉
Chris
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