You visit a UPS Store with your equipment and your U-verse Account Number. The UPS Store guy will confirm what equipment you're supposed to return, give you a receipt for it, then pack and ship it back to AT&T. Don't forget your power cords. Hold on to that receipt for a few months past any chance AT&T has lost the fact that they've received your equipment.
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JefferMC
ACE - Expert
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36.9K Messages
9 years ago
You visit a UPS Store with your equipment and your U-verse Account Number. The UPS Store guy will confirm what equipment you're supposed to return, give you a receipt for it, then pack and ship it back to AT&T. Don't forget your power cords. Hold on to that receipt for a few months past any chance AT&T has lost the fact that they've received your equipment.
Take a peek here for mor information:
https://forums.att.com/t5/Residential-Wi-Fi-Gateway/How-to-Return-U-verse-Equipment/m-p/4287959#M20659
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ferrbjm
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1 Message
9 years ago
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