New Member
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1 Message
Property damage claim
Hi. Can you help me file a claim with Sedgewick for damage done to my property by an At&t crew? My sewer main and irrigation lines were cut, as much as I wish I could fix it on my own it is just too big of a job.
Accepted Solution
Official Solution
Constructive
Employee
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34K Messages
5 years ago
AT&T claims are handled through Sedgwick, their claims administrator.
If you need to file a new claim, have the following information available:
Once you have the information together, call the Claim Center at 800.894.0374.
Once the administrator receives the information, they will assign it to a claims examiner. The examiner will generally contact you within 3-5 business days to discuss the report and get additional information.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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PiperStu
New Member
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1 Message
4 years ago
The phone number given, 800-894-0374, is no longer in service. What is the correct Risk Management number?
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skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
@davemize What's the new number?
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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davemize
ACE - Professor
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473 Messages
4 years ago
From an ATTHelp post a few weeks back.... Sedgwick Claim Center at 855.365.4976, 8am - 4:30pm CST
"Don't make me summon the flying monkeys...."
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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zchalfant
New Member
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1 Message
4 years ago
I am trying to notify AT&T of a damaged AT&T cable in our neighborhood and I can't find anyone in AT&T who will accept my notification. I've learned that your customer service system stinks. In my neighborhood there is a fallen tree bearing down on your telephone pole and cable, to the point your entire service along Jones Maltsberger will be damaged. The tree is located on Jones Maltsberger at the entrance to our subdivision called Gardens of Oak Hollow. The tree is located at the back of a house on Shoal Run in the easement strip on Jones Maltsberger. [EDITED per Community Guidelines - removed personal information]
(edited)
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Constructive
Employee
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34K Messages
4 years ago
Sedgwick doesn’t handle repairs to AT&T facilities. The owner of the tree is responsible to trim. At&T doesn’t do tree trimming.
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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claim6437
New Member
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1 Message
4 years ago
My direct TV dish has cause damage to my roof and eves. Help to file a claim
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Constructive
Employee
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34K Messages
4 years ago
how long has your dish been installed?
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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davemize
ACE - Professor
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473 Messages
4 years ago
Sedgwick Claim Center 844-859-3269 is the new number for the Risk Management Team. They will assign a claim number. Or use https://www.sedgwick.com/your-claim/assign-a-claim.
To check on an existing claim: 855.365.4976, 8am - 4:30pm CST
"Don't make me summon the flying monkeys...."
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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36.9K Messages
4 years ago
@zchalfant
Are you talking about this?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Ghost_Jay
New Member
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5 Messages
4 years ago
Hello, can anyone help me get anything done with this company? I got assigned to a T Hardy and they are beyond unprofessional. I have been calling her for over a month and never has she answered, never returned my voicemails. I had to call the company and escalate my case just to get an email from her so I could turn in my claim. The company put the wrong information into their system so I was unable to make a my Sedgwick account and they didn’t fix it so I have no way of knowing what if anything is going on. I have emailed her asking for updates and as always she refuses to do her job and reply. I need someone high enough up to actually help me. Please!! This is the most unprofessional customer service I have ever encountered in over 40 years.
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baseballisback
ACE - Professor
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8.2K Messages
4 years ago
Please do not double post.
Ghost_Jay's concern can be followed here:
https://forums.att.com/conversations/uverse-tv-equipment/please-help/60d68dd0337423193ceb7be3
This thread will now be closed.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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36.9K Messages
4 years ago
Okay, wait... gotcha. I think @baseballisback has the right of it. I will reclose this one and open the other.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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