11 Messages

Monday, October 10th, 2022 3:09 PM

Receiver/DVR defective?

I am getting this message quite frequently now.  It only happens when I am watching something recorded.  None of the controls work when this message appears and I have to reboot the receiver/DVR. Anyone else experienced this?

ACE - Expert

 • 

36.9K Messages

2 years ago

The problem may not be the cable, but the input logic on the TV.

Don't spend lots of money on a cable thinking all that money means a better cable.  Monster brand cables are famous for both their high price and their marginally acceptable quality.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

11 Messages

2 years ago

Well HDMI cable replacement didn't work - guess its time to call for a technician (under warranty) to come look at it.

ACE - Professor

 • 

8.2K Messages

2 years ago

I just got this TV message for a brief moment on my Samsung TV. Before I could react, it was gone.

It's definitely a TV message.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

11 Messages

2 years ago

Samsung tech came out today and did a very thorough diagnostic on TV and determined nothing wrong - since the only device I have connected to the TV is the cable/DVR box (which is 8+ yrs old) that seems to be the issue.  Will call AT&T tech support and request new box.  Will follow-up once that is done.

11 Messages

2 years ago

AT&T sent out a replacement receiver/DVR and I have had no error messages since.  Looks like it was the issue all along.


NEED HELP?