Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Before you do this, ensure your settop box is directly cabled to the gateway via an Ethernet connection.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
(I wanted to say Pi/4 radians, but I didn't want to geek out that much)
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I knew someone was to comment about that instead of helping. Yes it is an X not a cross.
When we try to picture your error and decide what it means, a cross and an "X" produce different visualizations. @gr8sho knew what you meant, but until I saw his reply, I didn't see the X, so--like @baseballisback --I was wondering if it was your TV or something.
Did you follow gr8sho's link?
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
It’s all good. The reason for the suggestion is the settop box has lost its marbles and the procedure will force the box to reload its code. To do that the box needs a functional and reliable path back to Att’s backend servers. To avoid reoccurring issues like this I recommend putting sensitive hardware like this on battery backup. Hope this further explanation is useful.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
baseballisback
ACE - Professor
•
8.2K Messages
3 years ago
That doesn't seem like a U-Verse error.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gr8sho
ACE - Professor
•
1.5K Messages
3 years ago
@Lmtf
Hello. Look at step 3 in this link.
Before you do this, ensure your settop box is directly cabled to the gateway via an Ethernet connection.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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JefferMC
ACE - Expert
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36.9K Messages
3 years ago
Cross, X, there's only 45 degrees difference. ;-)
(I wanted to say Pi/4 radians, but I didn't want to geek out that much)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Lmtf
3 Messages
3 years ago
I knew someone was to comment about that instead of helping. Yes it is an X not a cross.
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Lmtf
3 Messages
3 years ago
Red X!
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JefferMC
ACE - Expert
•
36.9K Messages
3 years ago
When we try to picture your error and decide what it means, a cross and an "X" produce different visualizations. @gr8sho knew what you meant, but until I saw his reply, I didn't see the X, so--like @baseballisback --I was wondering if it was your TV or something.
Did you follow gr8sho's link?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
gr8sho
ACE - Professor
•
1.5K Messages
3 years ago
@Lmtf
It’s all good. The reason for the suggestion is the settop box has lost its marbles and the procedure will force the box to reload its code. To do that the box needs a functional and reliable path back to Att’s backend servers. To avoid reoccurring issues like this I recommend putting sensitive hardware like this on battery backup. Hope this further explanation is useful.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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