Contributor
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2 Messages
Remote Control
Remote control will not turn tv off or control volume. Other functions seem to work fine. It is a S20-S1A remote.
Contributor
•
2 Messages
Remote control will not turn tv off or control volume. Other functions seem to work fine. It is a S20-S1A remote.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
7 years ago
Hello @23mfaB!
Being unable to power your TV on/off or control the volume with your remote is definitely troubling. I am happy to help!
For access to the User Guide and TV codes, please click here. This will give you instructions on how to program your remote control automatically and manually.
Hope this helps! Have a great day!
Jenn, AT&T Community Specialist
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_xyzzy_
Expert
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3.6K Messages
7 years ago
Did it work before? If not if the model of your tv has more than one remote programming code (see remote's manual) then try the others to see if you get better results.
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Anonymous
1.9K Messages
7 years ago
@23mfaB
Here is a link with instructions and even a video that walks you thru setting it up:
https://www.att.com/esupport/article.html#!/u-verse-tv/KM1047419
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