This set top box does not match the account settings on wireless receiver

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@Joywray wrote:
We received A replacement wireless receiver box and wireless access unit we are getting the message The box does not match the account settings on the wireless receiver. According to the other posts I guess this means the box is not properly provisioned. Help!

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Click the ATT Uverse Care link in my signature, send the PM, explain your acoount settings mismatch situation.

Morgan CS was around early Sat evening, saw his posts.  If at worst, they'll get back to you Mon morn and can take care of it, no tech wait time.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Hi Joywray,

I'm sorry you are experiencing issues activating your wireless receiver. As my thoughts suggested, we can help you make those corrections so you can try the activation of the receiver again. If needed, we can also make the necessary arrangements to have a technician come out and make sure this TV receiver is working. Please send me your account information at ATTU-verseCare to be able to help. 

SadathCS

ATTU-verseCare

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@Joywray wrote:
If David, Morgan or Sadath are available to resolve this issue i am available for the next 4 hrs.

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Did you respond to my post about contacting them and/or did you respond to Sadath CS' post?

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Did they send you a box and you were to send the other back? Sounds like the stb was removed or the order is messed up. Anyway you look at it you do need a tech to swap right box or correct your order.