Why am I being charged for returned equipment?

Ok so to clarify; returning the equipment after 21 days but before 3 months will refund the charges?

thanks

I returned my equipment way before the deadline!  Yesterday my credit card was charged $195.  for unreturned equipment.  Today I finally received an email that my equipment has been returned.  I need my $195 credited back to my card immediately!

I am so astronomically annoyed right now.  Have not yet spoken with ATT because I only just received my bill - they never managed to even add my apartment number to my mailing address so I only just got it.

Anyway I was told on the phone when I cancelled that I DID NOT NEED TO RETURN THE EQUIPMENT. 

I even checked online and found the following link FROM MY OWN ACCOUNT : https://www.att.com/esupport/article.html#!/u-verse-tv/KM1009508

It says: "DIRECTV®, U-verse TV®, AT&T Internet, or Fixed Wireless Internet service - Were you instructed to return your AT&T equipment? If so, look in your email, spam folder, or mailbox for the detailed instructions we sent you. Or, just see the Where to take your equipment section."

So let's see - they told me NOT to return it on the phone, and also EXPLICITLY say on their own website that not all customers need to return U-Verse equipment.

So I'm good right... Of course not.

I will speak to them in the morning. I still have the equipment, but it's now exactly at 3 months since I cancelled - so I'll see how far I get.

> A.  Verbal agreement vs. TOS.  Not sure that would hold up in a court of law.

Moral of the story is ALWAYS RECORD THE CONVERSATION when you cancel.

Please, I returned equipment on time and AT&T acknowledged receipt of equipment and still charged me $10/month for two years after acknowledged receipt of equipment! Have tried to cancel three times in the last month and I still have service, but I got a letter stating I have two weeks to send it back, and the equipment from two years ago is listed in the letter as needed to be returned! AT&T is a total joke! We have pulled all services!

I was a loyal AT&T customer for 8 years. I decided to cancel because my cable bill was getting to high. I followed the return equipment instructions within the 21 days with UPS within the month of August 2019. I had expected my $30 credit on my account would be mailed to me by check. Then I get an email about charging for equipment not returned only to get an email in October from AT&T confirming receipt for 2 of the 3 pieces of equipment. Spoke to CS who did not have that logged in her system, but was told the 3rd piece of equipment was undelivered. So I'm asking why would I keep a piece of equipment I cannot use when I am now under a new provider? It was all return period and like everyone else it is a scam to never give a former customer credit or make sure they pay for "missing equipment" that is probably in shipment or reused but never scanned purposely. No matter what the ATT&T Forum Rep says on here. ***** AT&t WILL NEVER HAVE MY PERSONAL BUSINESS AGAIN AND WILL REMIND MY FRIENDS AND CO-WORKERS TO LEAVE AS WELL.

[Per Guidelines: Keep it Relevant and Appropriate]

W dropped Spectrum for ATT. We told ATT we did not need or want their modem. The service agent said we had to take it and then we could return it when we bought our own. That turned out to be a nightmare. We found the identical modem, with ATT logo, online for $25 instead of $10 per month or $120 / year. Returned the "new" modem to ATT. They kept charging the monthly lease fee. Called to have the fee removed. We were told they could not remove the monthly lease fee and we had to use their proprietary modem. We explained we "were" using their proprietary modem. The lady at the call center in India kept insisting we had to pay because it was part of the agreement. We told her we would not pay for a modem we were told we could return and have returned. We informed her that we would sue ATT when they shut off our service for failure to pay the monthly lease fee of $10. The agent finally turned us over to customer relations with a real Murican in Dallas TX. After explaining we were told we could return the modem by their own agent and we had our own modem and we had experienced similar pricing problems with Spectrum, the agent lowered our monthly charge by $10 and credited the 2nd month of charges.

It is unbelievably easy to sign up or add services which increase your monthly payment to Spectrum or ATT. It is extremely difficult to remove or cancel service with either. At least that is our experience.

omg! I’m starting to really believe this is a SCAM! I’m seriously FED UP with ATT! We’ve had cell service with them for almost 15 years. And I’m on to their schtick... constantly making promises that are lies... then when we call and call and finally get a “supervisor “ who apologizes and says they have no idea why we’ve been told such and such (it’s happened many times), they say they’ll do whatever they can to make it better... but what the do is never as good as the original promise, but just enough to appease us. So we give up in exasperation and accept the appeasements.... this has happened so many times I’ve lost count... false promises made “better” long enough to keep us pacified until the next time. But ever since we’ve added internet and worst of all direct tv (a rep for which bald face LIED to scam us into switching from uverse— which an att rep confirmed before we agreed to switch) THEN they say they never received the old equipment and want us to pay $179!!! We’ve called and called and cannot get satisfaction. I’m seriously going to leave this company.... no more cell service. No more internet. No more cable/satellite. DONE

My account was closed on 10/27/2022, I turned my equipment on 2/16/3023, they still haven't found the equipment,  I gave them the reference number,  they are still charging for turned in equipment,  this is stressing me out, my health is not in good shape,  maybe,  I should hire a lawyer 

If you closed your account 10/27/22 and didn't return the equipment until 2/16/23, you were beyond the 90 day window to return equipment and not get charged.

It is irrelevant if they received the equipment or not.  The charges are valid.  From the TERMS OF SERVICE

Return of Equipment. Upon termination of the Service for whatever reason, you must return the Equipment, undamaged, within 21 calendar days to AT&T. If the Equipment is not returned within 21 calendar days, or is returned damaged, you will be charged for the value of the Equipment. We may retain any advance payment or deposit, or portion thereof that previously had not been refunded, if you fail to return the Equipment within this time period. If the Equipment is returned within 90 days of termination, any fees charged for the Equipment will be refunded (other than fees for damages). No refunds will be made for any Equipment returned more than 90 days after termination. In addition to termination of service, these return of equipment provisions apply if your existing equipment is replaced or upgraded for any reason.