Why do I need more expensive internet when I want 6 streams and 1tb dvr

Skeeter, the article at your link says what the OP says: You have to have Fiber.  It doesn't say you have to have Gigabit fiber.

@bogar90706 , I have to suggest you call back a couple more times to see if you can get someone who will make the change.

Hey guys yes I was blowing off steam. thankfully the second rep did transfer me to customer loyalty specialist who pretty much agreed with me and had an order for me to get the new DVR by Friday along with 6 streams. What’s shocking is the level of disconnect these front line call reps have and it’s not their fault honestly but it seems they been trained to ignore common sense and just read off from a script 

The amount of training they get basically tells them to navigate the script.  CSR jobs are low pay, high stress, high turnover. Doesn't do to spend much time training them, they won't be there long.