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1 Message

Sunday, November 21st, 2021 7:44 PM

App is constantly buffering

The app seems to be constantly buffering during programs.  I'm trying to watch the Dolphins game on CBS, and the app is buffering.  When it returns, the program is in Spanish.  This happened last night while watching the Heat on a different channel.  It buffers during other programs.  It is very annoying.  We are constantly going to the Guide Menu and going back to the channel.  

New Member

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10 Messages

3 years ago

It dose the same on all of my computers. It dose work good on my tablet though... But that is in the Application version. This is the website version i am using. stream.directv.com

ACE - New Member

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3.5K Messages

3 years ago

Is it one particular channel or multiple?

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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10 Messages

3 years ago

Any

ACE - New Member

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3.5K Messages

3 years ago

Odd. I've been watching on chrome all morning with no issues. Have you tried restarting your router and computer?  Plug in an ethernet cable also and see if that resolves it.

(edited)

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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6.4K Messages

3 years ago

No issues here with the website version. WiFi or Ethernet? Tried at another internet connection? Just looking for a culprit.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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10 Messages

3 years ago

Understood.  I will also have to try it connected directly to the modem and post back my results. No i have not tried another internet connection yet.

New Member

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2 Messages

3 years ago

Apparently this has not been fixed yet. I live in Louisville, KY and have a similar issue. The stream buffers multiple times per hour. I do not have the issue where the sound switches to Spanish. Other than that, my problem is much like described by the original poster and the first respondent. Samsung TVs are state of the art technology. My ISP is AT&T (same parent company as DirecTV Stream). Downstream has been clocked at over 700Mb/s and upstream has been clocked at over 600Mb/s. I can stream any other service (HBO, Amazon, Disney etc.) without any issue at all. I even went so far as to connect the TV via ethernet cable to my modem/router with a certified CAT 8 cable. There is nothing wrong with my equipment or bandwidth. I have uninstalled/installed the app several times, each with no improvement. This is obviously a lack of data from the provider. Please rectify this issue.

ACE - Expert

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6.4K Messages

3 years ago

The app is crap and there are no fixes. You need an external streaming devices r go with another streaming service.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

3 years ago

Thanks ... I should have just read longer instead of posting. There's enough venom on this thread to kill 1000 men.

ACE - Expert

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6.4K Messages

3 years ago

You got it!

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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10 Messages

3 years ago

Yes, same issues here. I'm fed up at this point. I'm switching to Xfinity streaming services and leaving Directv. Spending too much for streaming that doesn't work is not good. I have the fastest internet services and my Samsung tv works perfectly with other streaming services execpt Directv. 

Community Support

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255K Messages

3 years ago

Hey @tbethea2, we don't want to see you go.

Let's meet in a Direct Message to take a closer look on your streaming issue. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Camila, DIRECTV Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

New Member

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10 Messages

3 years ago

I think i may understand what is going on here. I will need to try this next. But I switched my TV to GAME MODE and so far it has been working far better. So i think the limitation is with my Television causing this issue. It may be something with my televisions refresh rate but i will try it on my monitor soon.

ACE - Expert

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6.4K Messages

3 years ago

@zipbop what device are you using? If it's the Samsung Smart TV then you need to use an external streaming device. The Samsung app is broken and there is no fix.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

3 years ago

I also have constant buffering and lag with DirectTV Stream. Such a waste of money. We bought another router and put it right next to the TV. Tested internet upload and download speed. I am so over DirectTV.


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