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afrancis430's profile

Tutor

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19 Messages

Sat, Oct 2, 2021 4:43 AM

“Are you still watching?”

Is there a way to disable the prompt for “are you still watching?”

When we leave the house, we leave the tv on to provide ambient noise for our dogs. They are super sound reactive. But a lot of times when we return, the tv is asleep. Even if we could get it to work for music…

Ludwick577

New Member

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534 Messages

2 m ago

Dtv stream box has a power saving option in settings--system-display. Device goes into sleep mode after 4 hours u can turn that off

(edited)

lou_do

ACE - New Member

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91 Messages

2 m ago

Go to Menu/Settings/Display/Power Saving, and turn it off. That may help keep it on when ever you want it to stay on.

Tutor

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19 Messages

2 m ago

Rats. We’re Direct Stream via Firestick. Anyone else have any ideas?

Ludwick577

New Member

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534 Messages

2 m ago

Does your tv have a power saving or auto turn off setting?

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @lou_do! Thanks for your support, we really appreciate our community members help each other.

@afrancis430 thank you for sending us your question, at the moment the option to disable the sleep time is available on DIRECTV satellite service.

Sebastian, DIRECTV Community Specialist.

Tutor

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19 Messages

2 m ago

@DIRECTVhelp  Is it correct then that Directv Stream (through Firestick) does not have the capability?

@Ludwick577  TV isn’t the issue. It remains on after the access/application shuts itself off because of no response.

(edited)

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @afrancis430, we know that you have doubts regarding this, we're here to clarify them for you.

Let us share that at this moment the option to disable the sleep time is available on DIRECTV Satellite service, since these are different services they have different features, and the way you manage the settings it's also different.

Sebastian, DIRECTV Community Specialist

Tutor

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19 Messages

2 m ago

@DIRECTVhelp to clarify - Are Directv Stream and Sattelite different?

Basically, is there a way to disable the sleep function in Directv Stream (via firestick)? (I wasn’t the one who brought satellite into the question).

Constructive

Employee

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1.1K Messages

2 m ago

Directv and stream are 2 different services and have independent features 

DIRECTVhelp

Community Support

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12.2K Messages

2 m ago

Hi @afrancis430!

You're correct, DIRECTV STREAM and DIRECTV Satellite are different services. DIRECTV STREAM is a prepaid service and DIRECTV is a service provided by satellite.

The sleep function can be deactivated on DIRECTV Satellite, once this feature is available on DIRECTV STREAM, we will notify our customers.

Please let us know if you have more questions, we'll be happy to help.

Sebastian, DIRECTV Community Specialist

Ludwick577

New Member

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534 Messages

2 m ago

If it really bothers you just get a dtv stream box. 

New Member

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1 Message

1 m ago

I am displeased with the function of direct tv steam system with the “are you still watching” and not being able to shut off really upsets me.  Hope you fix it fast because it’s all over internet that your customers are not happy. I have a smart tv connected to my personal modem.  I love the fact the I no longer need cheap overheating rental boxes, streaming has advantages.

Juniper

ACE - Expert

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14K Messages

1 m ago

DirecTV is satellite service.

DIRECTV STREAM is a streaming-only service. This is the 3rd branding. Previously was AT&T TV or AT&T TV NOW and before that it was DIRECTV NOW. Yes the naming has caused a lot of confusion.

The two services have nothing to do with each other. They simply share a parent owner.

The options in the dedicated DIRECTV STREAM box and the downloadable app (such as on the Firestick), have different options. The "Are you still watching" is common on downloadable apps, so not exclusive to DIRECTV STREAM. If disabling that is so important than I would look into getting the dedicated box otherwise consider a non-streaming provider that has their own equipment so different built-in options.


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