CARE CODE 500

Never heard of "Care Code 500". 

Apparently no one in customer support has ever heard of it either. They are no help. I’ve spent numerous hours on the phone (4 today already) with no advice on how to fix it. It’s an issue on their end but all they can ask me to do is “uninstall and reinstall the app” 500 times. 

What app are you using?

Is it the new app DIRECTV Stream.

Sound like you have satellite DIRECTV and using the DIRECTV app.

https://forums.directv.com/conversations/watching-directv/care-code-500/610c11badf08a4122a4709c1 

No I have directtv stream! On direct tv stream app

The exact code I get is “something went wrong. Try again later. Care Code: 500.” It was originally occurring on my ATTTv app only on Roku TV devices. Now it’s occurring on Directv stream (since it switched over yesterday) and now on the myAT&T app on my phone. I can log in to the directv stream app on my phone & my computer but not on my TV. 

Yes I am using RokuTV. It is an 8000x model. It’s not very old and ATTTv used to work fine. This issue only started about a month ago…

Have you reset your router and modem? I on occasion get that message (without the care code) and all I need to do is reset my environment.

This is an ongoing problem with the switch to directv streaming.  The care code 500 relates to the old directv satellite streaming app.  Apparently it is interfering or intercepting the signals from the new DTV streaming app.  This appears to be a server software problem that they need to sort out.  I have been getting the same care code 500 on all my devices (cells , tablets, TV, DTV streaming device) for the last month.  I'm surprised ATT hasnt been able to sort this out -- did DTV satellite take all the good techs with them when they split in August?

I lost DTV app on my tablet a year ago. Lost it on my pad two weeks ago. Just lost it on my phone today. The login keeps either telling me the login ID is wrong (but then I have it sent to my email and it is exactly the same as what I typed). I’ve seen the “something went wrong” message. The classic Care Code 500. You name it, I’ve seen it. I’ve also tried to delete and reinstall the app, reset our DTV receiver, checked the modem and router….but still, constant problems. 

I also had a nice 2 hour wait for help after being transferred to the DTV/ATT technical dept. 

This is a multi-billion dollar company, right? Maybe it’s time to cancel them - and for a VERY good reason!

Are you a Dtv Satellite customer?

I was having issues on my Roku and Samsung Smart Tv. Today, I can't access the app! Had to uninstall and reinstall. Now won't let me log in on my android phone app. Gives me the Care Code 500😡

Only thing I can tell you is Care Codes are DirecTV satellite error codes and not DirecTV stream errors. Since they have combined the code for both services into one app, care code are being reported all over the place. Are you a previous satellite user? Using the same credentials? 

Maybe the Customer Care 600 issue is related to this one. If CC 500 and 600 both used to be related to Satellite, and none of us have that, something's gone wonky on their servers.