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J

New Member

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7 Messages

Saturday, May 13th, 2023 5:15 AM

DirectTV Stream App keeps status bar on IPAD on iOS when in full screen. How to get this fixed?

This was mentioned a year ago. But nothing has been done.

On iPAD when you have content full screen the status bar stays in place. This is not very desirable and distracting when I want to just watch a movie or the game. The status bar at the top with the time and status info is a distraction when I only want the content.

Other iPAD applications like Hulu, Disney+, HBO Max, & Prime Video remove the status bar when content is full screen. 

What can be done as the DirectTV Stream app just need proper support added. How can get this fixed?

This link will may help pointed to the developers of the application. Though the issue is it needs to add support for it:

      https://www.tutorialspoint.com/how-to-hide-the-status-bar-in-a-ios-app-using-swift

Here is a picture of the experience:

Community Support

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19.7K Messages

11 months ago

Hello there. DIRECTV aims to deliver the best viewing experience across devices. We appreciate your feedback as it helps us improve our service. We forwarded your suggestion about hiding the status bar when playing content in full screen on our iPad app to the appropriate team. They will review it and determine the next steps. Thank you for taking the time to bring this to our attention. Christian, DIRECTV Community Specialist

New Member

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7 Messages

11 months ago

Anyway to get feedback on this fixed?

This issue has been reported more then 2 years ago and surprised it has not gotten any attention. But can say YouTube TV also does not have this issue.

https://forums.directv.com/conversations/watching-directv-stream/ipad-pro-full-screen-and-p-in-p/614b3ae67e1cc7666171405b

New Member

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7 Messages

11 months ago

Wanted to add this but besides this forum others have reported this as well:

https://www.reddit.com/r/DirectvStream/comments/u2uu5w/ipad_direct_tv_app_how_to_hide_the_top_bar/

New Member

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7 Messages

11 months ago

Wanted to also add the other social media post a year ago that someone else was trying to get this problem fixed here:

https://forums.directv.com/conversations/directv-stream-setup-equipment/ipad-status-bar/6286a8f9f4f2262eb42d95da

In total 3 posts + mine today trying to get this problem addressed and it has been going on for a long time.

I think where the others failed is they didn't really show a picture so may have been some confusion. But you only want to see the content and NOT have the ipad status bar at the top in the area.

ACE - Expert

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5.2K Messages

11 months ago

No one here can resolve this issue. This is only a customer-to-customer forum. Your best option is to contact support via Twitter or Facebook and report the issue.

New Member

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7 Messages

11 months ago

@bbsncjlj  

     Thanks. I'm actually in contact with the DirectTV presidents office. But seems as the issue gets past along. Information is getting lost. So putting all the information here for everyone to see.

ACE - Expert

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5.2K Messages

11 months ago

They don't even look at this forum. It's just a user sharing forum.

New Member

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7 Messages

9 months ago

Update for all.

They actually did look at this post.

Sadly it looks like the App team is saying it's this way by design.  Sad. But the feedback did reach through. But looking like it's falling on deaf ears.

New Member

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7 Messages

3 months ago

Community Support

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19.7K Messages

3 months ago

We're glad to know you're enjoying the latest update, @jerone2. Our team is committed to keep enhancing your streaming experience so it's second to none. We appreciate your feedback and suggestions. Thank you for being part of the DIRECTV family. Christian, DIRECTV Community Specialist


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