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L

New Member

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7 Messages

Wed, Aug 10, 2022 7:57 PM

fighting with Network congestion.

Using brand new 4k fire sticks and fiber optic internet with speed of 500mbps from ATT I get, almost nightly, "Network congestion" on things I've recorded. This is just ridiculous. When this occurs it will sometimes knock you back about 30 minutes of previously seen content or it will skip a couple of minutes. I've read many replies that "it's not Directv Stream" it's your Fire stick or your router needs to be reset or a bunch of excuses...it's Directv Stream full stop. 95% of the time, when I get the message, it is when you're watching recorded content. There has been a time or two that while watching live tv it does happen. I've called the trouble in, I've reset everything and done everything including speed tests over WIFI (which are amazing). So, if everything at my house is over and above standards and the equipment is new where lie's the fault...Directv Stream. When will Directv Stream admit and fix the problem?

GTyz

New Member

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123 Messages

2分前

  • Would be good for DTV reps here to get your details so they can verify what might be the problem.
  • Which area are you located specifically? there have been some recent issues with AT&T ISP going down (2 occurrences in the last week).
  • There were also some issues related to WiFi extenders (AirTies 4971) - have you tried to reboot that as well?
  • Also, make sure you have the latest drivers on the RW
  • Also, have you tested your FireTV devices out of your household, how do they behave?
  • Have you tried ethernet instead of WiFi?
  • From a streaming point of view, Live vs. DVR shouldn't behave too differently. I know there was a post on Reddit from one user saying she was getting bad quality on DVR but seems that ended up being a problem on the ISP as she was using I think AT&T Mobility to watch content on a TV device.

Hope some of this helps.

New Member

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7 Messages

2分前

To comply with rules…consider I’m in the Pacific Northwest. No extenders…per sei. I use Netgear Nighthawk AX6000 WiFi 6 connected to BGW320 (provided by ATT) via Ethernet CAT8 cable. All are current with updates software/firmware/drivers. Not tested out of house but happens on 2 separate units. Not able to use Ethernet on Fire sticks no ports at tv locations. Checked WiFi signal with Fire stick at tv location in family room…Signal Strength-High -55 dBm with WiFi speed of 368.86Mbps on 5GHz. On 2nd tv Signal Strength-High -61dBm and WiFi speed of 281.47 on 5GHz. Quality of picture and sound on both is exceptional. Heavy traffic congestion is coming from where?

lou_do

ACE - New Member

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313 Messages

2分前

When you say "Heavy Network Congestion", exactly what are you referring to?
Are you getting error messages?
What are you seeing on your screen when this happens?

New Member

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7 Messages

2分前

While watching content the screen freezes, you get the spinning wheel of death and a message is displayed saying, I’m going to paraphrase the screen message….”During periods of heavy network congestion your video may not play correctly”. Then comes the pain. When it does regain service it may dump you back 30 minutes, terminate what your watching or skip ahead a couple of minutes making you lose what might be an important part of your content. It won’t even rewind to gain that part skipped. Very frustrating.

lou_do

ACE - New Member

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313 Messages

2分前

All of your symptoms are common ones for an Internet issue.  I had a similar issue a few years ago, and it ended up being a bad wifi 2.4 signal. I switched my Network setting over to 5.0 and it went away. Then went back to 2.4 and it once again appeared. I found out my 2.4 wifi signal, being sent put of my router, was cutting in and out. I replaced the router, with a new one, and haven't had the issue since. 


Try switching your wifi signal, on your Fire Stick, and see if it makes a difference. 

New Member

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7 Messages

2分前

Already on 5GHz channel but I can try switching to 2.4GHz to see if there is a difference…thanks. When tested by Fire stick speeds were 368.86 Mbps for one and 281.47 Mbps for the other. Speed from same router (Netgear AX6000) is 576 Mbps for my smart phone in same area of home.

DIRECTVhelp

Community Support

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16.4K Messages

2分前

Hi @LKdirectforum, we understand how important is to get everything working correctly.

Let's meet in a Direct Message to take a closer look on this. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Juan, DIRECTV Community Specialist

New Member

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7 Messages

2分前

Hi Juan. Thank you for your post but I can find no link to Direct Message. Left side of bell is the DIRECTV.com and right of the bell is my initial with links to setting, profile and log out. I’m using iPad and iPhone 12 Pro Max all with current updates. I even checked my acct page.

bcbsncjlj

ACE - Expert

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3K Messages

2分前

Have you checked your profile page for settings? On the "Profile Settings" page, there is a setting to "opt out for Direct Messaging." That may be why you do not see the symbol.

(edited)

New Member

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7 Messages

2分前

Thanks for the input but all items are check marked in settings. 

bcbsncjlj

ACE - Expert

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3K Messages

2分前

Should be unchecked. Checked means to opt out of DM's.

New Member

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7 Messages

2分前

Yes…opt out is unchecked as you say but all notifications are checked. Shouldn’t have been in such a hurry. 

DIRECTVhelp

Community Support

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16.4K Messages

2分前

Thank you for all the information @LKdirectforum.

 

Please, let us know if you have also tried to stream your services in a mobile device like a smartphone or laptop, and confirm if the issue persist.

 

Please, let us know. Thank you.

 

Luis, DIRECTV Community Specialist.


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