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DIRECTVhelp
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Community Support

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16.9K Messages

Friday, September 2nd, 2022 7:27 PM

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

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bcbsncjlj

ACE - Expert

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3.8K Messages

5 months ago

Good for you. No need to follow this thread then.

bcbsncjlj

ACE - Expert

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3.8K Messages

5 months ago

No doubt.

New Member

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4 Messages

5 months ago

I am having the exact same issue and have to remove the Directv Streaming App and reinstall it on a Roku Streaming Stick 4K and an older Roku Streaming Stick +.  Very frustrating!!!  I am new to Directv Streaming.  Just subscribed on 8/29.  One other item, I  also have a fire tv stick 4k max on a 3rd TV and have no issues with the fire TV stick

New Member

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3 Messages

5 months ago

Yes

New Member

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3 Messages

5 months ago

Yes

New Member

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4 Messages

5 months ago

yes

New Member

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3 Messages

5 months ago

Yes. It is happening with every tv

New Member

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2 Messages

5 months ago

I am experiencing this issue on a Roku Express 4K+

New Member

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2 Messages

5 months ago

I am experiencing this issue on a Roku Express 4K+ and on a Roku TV.  Constantly have to reinstall the DirecTV app.

BlixStZoo

New Member

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20 Messages

5 months ago

@chasf00  there was a posting earlier today on this thread from DirecTV saying they're working on it

Juniper

ACE - Expert

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17.7K Messages

5 months ago

To all in this thread regarding today (9/6/2022):

This is a known outage. Appears to cover all streaming platforms of DIRECTV STREAM. DirecTV has been aware and working on the problem. Some users have reported they are back up and running, though understandable if any lingering issues.

Anyone just saying "yes", well what are you saying that to? Are you responding to a removed post or do you mean to say a lot more then what that word means?

And to any who have not experienced the issue today, that is certainly good for you, but jumping in a thread to say that does nothing to help or guide other users. It can come off as insulting to those having the problem (i.e. you are broken, I am fine, lol type of statement), even if that is not your intent.

BlixStZoo

New Member

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20 Messages

5 months ago

@Juniper I think you might be referring to a separate issue than what this thread is about? As far as why some are answering "yes", that's what we were told to do by the initial posting:

Loading Issues on Roku? Help Us Investigate!

Having to uninstall and reinstall the DIRECTV app on your Roku device(s) because of recent loading issues? We want to talk to you. Please post a "Yes" response and we'll send you a Direct Message to get details. Thank you for helping us investigate!

Juniper

ACE - Expert

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17.7K Messages

5 months ago

@BlixStZoo 

Thank you, I missed that request of "yes" in the opening post. Makes sense now.

Contributor

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2 Messages

5 months ago

I also have the issue of DirecTV Stream not loading issue on my Roku Ultra and Roku Premiere+. The only way to resolve it is to remove and re-add the app. It is getting annoying. The problem started after the latest app update version 3.30b build 3320103 on August 24.

New Member

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1 Message

5 months ago

I am experiencing this issue of the app sitting on the load screen and only will start after deleting and reinstalling.  Are there any logs I can provide to help investigate?


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