New Member
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4 Messages
Localo Channels
Why is Direct Stream suddenly dropping Jacksonville local channels for Orlando. Not useful to watching in Jacksonville market. Bait and switch
New Member
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4 Messages
Why is Direct Stream suddenly dropping Jacksonville local channels for Orlando. Not useful to watching in Jacksonville market. Bait and switch
litzdog911
ACE - Sage
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46.4K Messages
3 years ago
Check your zip code here ...
https://www.directv.com/stream/channel-lineup/
What local channels should you be getting?
What streaming device are you using?
Are you at your home location?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Batsage
New Member
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4 Messages
3 years ago
I checked with my Zip cade pier email from Direct Stream and it indicates Only Orlando stations after 23 Mar. I'm in the JAX area and currently get both JAX and Orlando stations
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @Batsage , we want you to help checking the availability of the Jacksonville Local Channels for Orlando. Can you please share your Zip Code with us, in that way, we can confirm your current local channels.
Thanks to @litzdog911 , for your prompt response and for providing an accurate response regarding the Channel Lineup for DIRECTV STREAM.
Maria, DIRECTV Community Specilist
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Batsage
New Member
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4 Messages
3 years ago
I am in ZIP 32080-- St John's County
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
@Batsage, thank you for sharing your ZIP Code.
Just to make sure, are you using a DIRECTV STREAM Device?
If so, please try the following steps:
1. Turn location services off (on the remote press home button>Settings>System>General>Location> If location settings are on- change the location settings to off) **Locations services are to remain off**
2. Log out of the DIRECTV Stream Device (on the remote press home button>Settings>Account>Log Out)
3. Reset the DIRECTV Stream Device (On the left side of the AT&T TV Device press and release the red button)
4. Log back into the DIRECTV Stream Device
Please let us know how it goes.
Maria, DIRECTV Community Specilist
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Batsage
New Member
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4 Messages
3 years ago
OK I'll try this next week when Direct Stream threatens to change local channels
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Please feel free to reach out to us if you need more help with your streaming service, we'll be here for you.
Maria, DIRECTV Community Specialist
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @Batsage, just passing by to remind you that the local channels for DIRECTV STREAM are attached to the ZIP code of your payment method.
If you have any other concern, feel free to reach back out to us. We're here to help!
Julian, DIRECTV Community Specialist
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