15 Messages
Network congested
Been a Directv Stream user for 5 years. This problem has only surfaced in the last year. Changed firesticks twice, rebooted, dumped data and cache.
15 Messages
Been a Directv Stream user for 5 years. This problem has only surfaced in the last year. Changed firesticks twice, rebooted, dumped data and cache.
litzdog911
ACE - Sage
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46.4K Messages
9 months ago
What sort of internet service do you have?
What's the actual internet download speed at the streaming device's location?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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23K Messages
9 months ago
Is the Firestick connecting directly to the Gateway or dedicated router, or is their a bridge, wireless access point, extender, etc. in between.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Vinny21
15 Messages
9 months ago
Connected to a nighthawk router 20 feet away, get between 250 and 350 Mbps. Xfinity modem
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DIRECTVhelp
Community Support
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255.1K Messages
9 months ago
Hi Vinny, thank you for reaching out about this, we want to look into this for you. Please private message us on Facebook, X, or Instagram so that we may assist you directly.
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Vinny21
15 Messages
9 months ago
I don’t have any of those accounts
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Vinny21
15 Messages
9 months ago
Send to my private email [private email removed]
(edited)
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litzdog911
ACE - Sage
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46.4K Messages
9 months ago
Never post your personal information in a public forum.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Juniper
ACE - Expert
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23K Messages
9 months ago
@Vinny21
This is a public forum of other customers. As such it is not allowed to post personal info like your email.
If you are lucky, the official forum team my send you a DM (Direct Message) within the forum. You get an email notification when a new DM is waiting. But again that is by luck as the forum team is not a replacement for customer support.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Vinny21
15 Messages
9 months ago
I think I broke the code. Seems that if you are watching a saved show and try to go to another one with out watching a live program for a minute, that is when you get the bogus “network congested…”. Error 10007-013. May be related to the new software.
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Vinny21
15 Messages
9 months ago
Guess not, even after watching live tv it still crashes
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Vinny21
15 Messages
9 months ago
Yeah, seems it only recovers when you back out of Directv Stream and load a new app. Then if you go back the error clears.
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DIRECTVhelp
Community Support
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255.1K Messages
9 months ago
Hi, @Vinny21. I have some tips which will help resolve the problem. First, try this: https://www.directv.com/support/article/000093621
If the issue still persists, try the following:
- Check your Wi-Fi connection for stability and check for updates to the app in your App Store. If an update is available, install it and restart the device.
- Check for software updates on your mobile or streaming device.
- Close out and restart the DIRECTV App.
- Restart your device.
Visit Get help with streaming issues on the DIRECTV App | DIRECTV Support to learn more. DIRECTV appreciates your patience. Ryan, DIRECTV Community Specialist
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Vinny21
15 Messages
9 months ago
Thanks, but i did those immediately. My other TVs are the best way to toggle between programs on the library.
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DIRECTVhelp
Community Support
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255.1K Messages
9 months ago
Understood. Have you tried to unplug and reboot your TV? Please do likewise to the modem. That usually fixes the problem, but let's see what happens. We're here to help. Ryan, DIRECTV Community Specialist
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Vinny21
15 Messages
9 months ago
Interesting, so you think the Directv Stream issue I related to the tv or modem even though no other Firestick apps have this issue. I’ll try it tomorrow
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