4 Messages
No captions for CBS shows saved to DVR. CBS captions work on live stream
I have seen this is a problem in the past as well. When I spoke to directv they blamed CBS of course. They said if the captions were not in the live stream they would not be in the DVR - even though I specifically told them I see the captions in the live stream but they are "not available" for playing from DVR. This is only an issue with CBS.
Any help is greatly appreciated
Thanks
DIRECTVhelp
Community Support
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255K Messages
6 days ago
We hear you, @djw2978. Here are some helpful tips for closed captioning issues Manage DIRECTV closed captioning | DIRECTV Support We also have a specialist available to help. We're sending you a DM. John, DIRECTV Community Team
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GTyz
New Member
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320 Messages
3 days ago
Which specific local CBS @djw2978 ?
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DIRECTVhelp
Community Support
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255K Messages
3 days ago
We'd like to look into more of this, @djw2978. Please check the DM we've sent you. Charles, DIRECTV Community Team
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djw2978
4 Messages
3 days ago
it says conversation closed for some reason,. You can call me around 9am tomorrow EST
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DIRECTVhelp
Community Support
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255K Messages
3 days ago
Thank you. Please send us the phone number linked to your account in a DM so that we can call you at your preferred time. Rhyan, DIRECTV Community Team
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DIRECTVhelp
Community Support
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255K Messages
3 days ago
We appreciate your patience and for sharing this with us. We have looked into the issue, and it has now been resolved. Rhyan, DIRECTV Community Team
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djw2978
4 Messages
2 days ago
Thank you, confirmed this is fixed now.
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DIRECTVhelp
Community Support
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255K Messages
2 days ago
You're welcome! 💙 Rizza, DIRECTV Community Team
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