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M

New Member

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5 Messages

Saturday, April 23rd, 2022 12:10 PM

Pixels

While in the guide switching to a channel, that channel will Pixel for a minute before tuning in to a decent picture. What is going on here?

I'm using a roku on software 11.0. 

ACE - Expert

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6.2K Messages

3 years ago

TV pixelating, snowing, tiling, or ghosting are all forms of display picture degradation often caused by a weak signal. The pixelation squares that form on the screen represent packets of data that have not been received due to a weak signal. It will occur when the incoming TV signal is incomplete or weak.

New Member

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5 Messages

3 years ago

That's not the issue. Tv is next to router with 500 download.  Other TVs further away are fine. 

Community Support

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254.7K Messages

3 years ago

Hi @mhenry530, let's take a closer look into what might be causing your pixelation issue.

As a first step, let's confirm which streaming devices, browsers, tablets, and TVs you can use to watch DIRECTV STREAM.

Please let me know how it goes.

Vanessa, DIRECTV Community Specialist

ACE - Expert

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6.2K Messages

3 years ago

@mhenry530 Maybe so but the fact is if the device is receiving the data quick enough then the image would not be pixelating. Simple. Why is another story.

New Member

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5 Messages

3 years ago

LG TV with Roku premier w/software version 11.0

Community Support

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254.7K Messages

3 years ago

Thanks for sharing more info about your device and its location, @mhenry530.

Have you tried a different type of internet connection such as Ethernet or from Ethernet to WiFi? This could be a good option to improve your connectivity and minimize picture pixelation on your device.

In case these steps fail, please share with us the model of your Roku device.

New Member

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5 Messages

3 years ago

I'm done troubleshooting this issue. So aggravating I see on the internet where a bunch of other users are having the same issue. Time to switch providers 

New Member

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161 Messages

3 years ago

Yep. That's most likely your best solution.

Community Support

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254.7K Messages

3 years ago

@mhenry530, we wanted to explore all the options to improve the quality of your service.

Let's meet in a Direct Message to take a closer look at your account before you take any decision, we want to keep you in our family. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums)

Vanesa, DIRECTV Community Specialist

New Member

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5 Messages

3 years ago

I tried a different Roku (10.5)  that is not on Software version  So your service is having issues with 11.0 as stated by other users as well. 

ACE - Expert

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6.2K Messages

3 years ago

Running version 11 on my Roku's and having no iaaues. Likeci mentioned you are having some congestion on that device path somewhere.

Community Support

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254.7K Messages

3 years ago

It's great to know you have taken action to fix the pixelation issue. Please reply to the DM I sent you (It's the chat icon next to the bell icon in the upper right corner of the Forums), so we can explore other alternatives on how to get your service working properly.

Vanessa, DIRECTV Community Specialist

Contributor

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37 Messages

3 years ago

I have the same issue with my Roku and with the Directv Box. I bought  an Apple TV as well as a Fire TV Cube  and Fire TV Stick, and  there is no issue. Only with the Roku or the DTV proprietary  box. 

ACE - New Member

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3.4K Messages

3 years ago

I've had a Dtv Stream box for 10 months and have never had any issues with changing channels. Picture is never fuzzy on change. Always clear. 

Fact is---most people have the same experience as me. They create message boards for people to complain. Just b/c you see a few other people with the same issue doesn't mean its the service. It is your setup People don't sign up simply to praise the service. You either sign up to complain or are here to help.

(edited)

Contributor

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37 Messages

3 years ago

There in lies the problem. I do have the issue, I have a very good internet connection, and I only have the issue with the ROUK and Osprey box, not Apple TV or Fire TV, so it's got to be something within those two devices which is causing it. 

 There is nothing wrong with my setup. If there was, I'd be experiencing  this across all platforms not just the two. 

I came here hoping someone might offer a solution other than, "stop complaining, you don't have a problem because I don't".

(edited)


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