Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

adgorn's profile
adgorn
#1 Star!
10th stratosphere!
The 5th element!

Teacher

 • 

3 Messages

Sun, Nov 21, 2021 4:35 PM

Samsung TV / DirecTV Stream issues?

Just wondering if anyone else is having issues with the DTVS app on a new Samsung TV?  After much ado and many months, it seems the problem with DVR playback not working has been fixed (reported extensively on Samsung forums.)  I'm still having regular episodes of the normal streamed content stopping/starting, screen going black for several seconds, delays, etc.

DIRECTVhelp

Community Support

 • 

12K Messages

5 d ago

Hi @adgorn, here to help! Thanks for bringing this out to our attention.

Here you can check the Samsung official list of compatible devices for the DIRECTV STREAM app.

Did you get any error code or message?

You can also try these steps:

1-Check for app updates.
2-Check for device software updates and install.
3-Close and restart the DIRECTV STREAM app.
4-Uninstall and reinstall the DIRECTV STREAM app.

Please let us know how it goes!

John, DIRECTV Community Specialist

New Member

 • 

4 Messages

3 d ago

Having the same issue with random dropouts i.e. the screen goes black and then comes back a few seconds later.


This only started recently.

This is an issue with the app on Samsung TVs because when I use the app via a FireTV stick, there are no issues.

DIRECTVhelp

Community Support

 • 

12K Messages

3 d ago

We're here to help @jdivth3! Let's get your DIRECTV STREAM App working properly.

 

Try these options first to fix many picture and sound issues with the DIRECTV STREAM app.

  • Confirm your TV is compatible with the DIRECTV STREAM app.
  • Restart your TV
  • Make sure your TV is connected to your home network. On your TV, select Settings, and then Network Status, You'll see images of your TV, router, and the internet as they connect in that order. Look for 3 dots between the images to show you're connected. See an X? You've lost your connection.

If this doesn't help, we just need additional information assist to further assist

  • Are you receiving an error message?
  • Do you have multiple Samsung devices? If so, are able to see if the dropout and black screen is happing to those Samsung devices?  

Please let us know if this helps.

 

LaShandra, DIRECTV Community Specialist

Ludwick577

New Member

 • 

467 Messages

3 d ago

I used to use my Samsung tv app and it (Edited per community guidelines). So do all the other apps. Get a Dtv stream box. You won't regret it.

(edited)

adgorn

Teacher

 • 

3 Messages

3 d ago

I appreciate the quick response by the DIRECTV Community Specialists.  My TV is a 50" Class, Q8DT Series, 4k UHD QLED LCD TV (that's what's on my Costco receipt from 12/6/20.)  I have it on auto update and confirmed it is fully updated.  I uninstalled and reinstalled the DIRECTV STREAM app.  Problem persists.  I was attempting to watch a movie from TCM that I recorded. It continually dropped out, showed the little spinning circle, went black and then restarted at a point before where it dropped out about every 3/4 minutes for the duration of the movie.  Not acceptable app performance.  This doesn't occur with other apps like Netflix or Youtube for example.  Definitely a problem with the app.

New Member

 • 

1 Message

3 d ago

Same issues here. Supported TV, up-to-date on software. The DirecTV app is garbage on the Samsung TV's. Always had issues too when the app was AT&T Now as well. I'm most likely going to get a Roku or similar device. My other TV's with a Roku do not have DirecTV stream app issues.

bcbsncjlj

ACE - Expert

 • 

747 Messages

2 d ago

Smart decision to get an external device. The issues with the Samsung app has been extensively reported in the forum for years. All one needs to do is search. Final voice in the subject is to get a true streaming device or get another streaming service. History has shown that the app want be fixed.

Ludwick577

New Member

 • 

467 Messages

2 d ago

It's interesting how people will spend thousands of dollars on their entertainment setup but then refuse to get a Dtv stream box and spend 120 dollars on a much superior streaming device. 

New Member

 • 

4 Messages

2 d ago

Interesting how a BILLION dollar company can’t design a functioning app for one of the most popular TV brands on the market…

The fix should not be to buy something else when every other streaming app for ever other service works fine.

New Member

 • 

4 Messages

2 d ago

For the record - none of the suggestions offer by the “specialists” do anything.

It’s an app problem. Not an end user problem.

DIRECTVhelp

Community Support

 • 

12K Messages

2 d ago

We do understand your frustration, @jdivth3 and we're here to help.

 

In order to explore options for your Samsung TV and the DIRECTV STREAM app, we'll need some extra info.

 

Please confirm to us the model of your Samsung TV. Also, please let us know if you're getting any error messages and if you're experiencing this with other devices.

 

Thanks in advance.

 

Juan, DIRECTV Community Specialist

bcbsncjlj

ACE - Expert

 • 

747 Messages

2 d ago

Agree. Always has been. You can wait and complain or move on with a true streaming device.

New Member

 • 

4 Messages

2 d ago

The model is:

There is no error message, the picture + sound just drops out, goes to black and then reconnects on its own. The frequency is totally random.

New Member

 • 

1 Message

2 d ago

Hello DIRECTV..  experiencing the same exact issue here. Just started in last couple weeks. TV model is Samsung 65" Frame Series 4K UHD QLED LCD TV.

JefferMC

ACE - Expert

 • 

505 Messages

2 d ago

I would suggest contacting Samsung Support as well as notifying DIRECTV stream about your issues.


NEED HELP?

New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.