Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Thank you for bringing this to our attention. You can check the following steps to enable auto sign-in:
1. Go to your account overview. 2. In the "My streaming devices" area, select "manage". 3. In the "auto sign-in" section, change the selector from "Off" to "On". 4. Follow the prompts to complete the process.
Let's meet via PM, so we can further investigate. Juan, DIRECTV Community Specialist
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
When in DirectTV and I click on "guide" it automatically reverts back to Samsung TV and there are no options. I did it four times and every time the same....Sorry to be so uninformed....
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
I have both DirectV Stream and Samsung Smart TV on my TV and I can switch between them with the remote....I think that a power outage here somehow affected the internal part of the TV because I did nothing to change the operation of the TV and when I switched it off one night it was fine, and the next day it was messed up without my help....I have no external device.
The app for the Samsung Smart TV is known to have a lot of bugs and is very inferior. There are 100's of posts in the forum on the issues. Most have opted to go with external streaming devices instead of continuing to use the app. I would highly recommend that you consider the option. The external devices are more powerful and support more apps. They also get more frequent updates. At some point, the TV makers just quit supporting in lieu of selling newer TV's, which is their business.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
We'd like to look closely at your issue with the channel guide. We’ll send you a DM to further assist you. Johan, DIRECTV Social Media Specialist.
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
We've sent you a DM with instructions to help you resolve this, please meet us there. We are ready to help you. Johan, DIRECTV Social Media Specialist.
Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.
*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
Accepted Solution
bcbsncjlj
ACE - Expert
•
6.4K Messages
2 years ago
You can go here to get to your account.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
DIRECTVhelp
Community Support
•
255K Messages
2 years ago
Thank you for bringing this to our attention. You can check the following steps to enable auto sign-in:
1. Go to your account overview.
2. In the "My streaming devices" area, select "manage".
3. In the "auto sign-in" section, change the selector from "Off" to "On".
4. Follow the prompts to complete the process.
Let's meet via PM, so we can further investigate. Juan, DIRECTV Community Specialist
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
2 years ago
What streaming devices are you using?
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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0
pauline2614909
9 Messages
2 years ago
Where is my account overview and how do I get to it (you are not dealing with a rocket scientist here)
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0
pauline2614909
9 Messages
2 years ago
The picture is back, but now the channel number does not appear on the screen....is there a magic cure for that?
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0
bcbsncjlj
ACE - Expert
•
6.4K Messages
2 years ago
Do you have your guide set to sort by channel numbers?
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
pauline2614909
9 Messages
2 years ago
I clicked on the "guide" on the remote, but did not see anywhere that I could "set" the guide to sort by Channels
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
2 years ago
Left-hand side under "Sort" in guide. Select numeric.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
pauline2614909
9 Messages
2 years ago
When in DirectTV and I click on "guide" it automatically reverts back to Samsung TV and there are no options. I did it four times and every time the same....Sorry to be so uninformed....
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
2 years ago
Are using the Samsung Smart TV app for DirecTV Stream or are using a external device like Roku of Fire Stick.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
pauline2614909
9 Messages
2 years ago
I have both DirectV Stream and Samsung Smart TV on my TV and I can switch between them with the remote....I think that a power outage here somehow affected the internal part of the TV because I did nothing to change the operation of the TV and when I switched it off one night it was fine, and the next day it was messed up without my help....I have no external device.
0
0
bcbsncjlj
ACE - Expert
•
6.4K Messages
2 years ago
The app for the Samsung Smart TV is known to have a lot of bugs and is very inferior. There are 100's of posts in the forum on the issues. Most have opted to go with external streaming devices instead of continuing to use the app. I would highly recommend that you consider the option. The external devices are more powerful and support more apps. They also get more frequent updates. At some point, the TV makers just quit supporting in lieu of selling newer TV's, which is their business.
(edited)
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
DIRECTVhelp
Community Support
•
255K Messages
2 years ago
We'd like to look closely at your issue with the channel guide. We’ll send you a DM to further assist you. Johan, DIRECTV Social Media Specialist.
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0
pauline2614909
9 Messages
2 years ago
how will you message me?
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0
DIRECTVhelp
Community Support
•
255K Messages
2 years ago
We've sent you a DM with instructions to help you resolve this, please meet us there. We are ready to help you. Johan, DIRECTV Social Media Specialist.
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