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New Member

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2 Messages

Tuesday, December 28th, 2021 9:35 PM

Closed

Streaming time out

Is there a way to keep my streaming from "timing out"? I like to keep my TV on during the day and not have it shut off after a few hours

ACE - Sage

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46.4K Messages

3 years ago

What streaming device are you using?

The DirecTV Stream box has a sleep mode. I think it kicks in after 4 hours of no remote activity. You can disable that. 

ACE - Expert

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1.2K Messages

3 years ago

But I believe the service itself has a timeout (applies to any device) which can't be defeated - at least that used to be the case.  It requires some action (a button press, etc.) at least every 4 hours to reset that timer.  No idea if they have provided a way since then to let users disable that timeout.

New Member

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2 Messages

3 years ago

I have roku and a fire stick... the one I want to keep on is on my fire stick

Community Support

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255K Messages

3 years ago

Hi @Kasey2312, thanks for bringing this out to our attention.

The stream time out on screen message you get is normal after certain time of inactivity. This works as a power saving and to prevent your equipment from overheating. Also, we appreciate @Litzdog911 and @Jrandomuser for your insight.

Let us know if you have any questions, we'll be here to help.

Jhonatan, DIRECTV Community Specialist

New Member

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1 Message

3 years ago

Any chance you plan on adding an option to disable that?  This is a deal breaker for us. if you don't plan on doing it soon I will have to go back to Hulu. that does allow us to disable it.

(edited)

ACE - Sage

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46.4K Messages

3 years ago

@Peskie 

Don't hold your breath waiting for that feature. If it's a deal-breaker, then you'll want to switch services. 

ACE - Expert

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6.4K Messages

3 years ago

Of course you can always run an different app like Pluto and any networking app and keep it on. 

New Member

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6 Messages

3 years ago

So, every other streaming service, running on mobile and PC devices, in the world allows you to disable any sleep timer, except DirectTV. Because???

ACE - Expert

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6.4K Messages

3 years ago

So what? They don't. Run another app.

New Member

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6 Messages

3 years ago

Not much help are you? I've noticed the same in many of your comments. 

ACE - Expert

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6.4K Messages

3 years ago

I can't make it happen. No one can. Just the nature of the app for mobiles and computers.

New Member

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6 Messages

3 years ago

Nature of AT&T being lazy since other streaming services don't have the problem. 

ACE - Expert

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6.4K Messages

3 years ago

It's not a big deal. Just hit a button every once in a while. You cant just be sitting there straight for 4 hours.

New Member

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6 Messages

3 years ago

Wanna bet.

ACE - Expert

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6.4K Messages

3 years ago

Not a glitch. Was never designed to disable.


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