New Member
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11 Messages
Trailers not available on Stream
DTV Satellite had trailers for most rentals/buy movies. Stream we just switched and wanted to rent a movie and none had trailers available. Are we missing something?
New Member
•
11 Messages
DTV Satellite had trailers for most rentals/buy movies. Stream we just switched and wanted to rent a movie and none had trailers available. Are we missing something?
detuch254
ACE - New Member
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5.2K Messages
2 years ago
Renting and buying movies was recently launched on DIRECTV STREAM, so it may not be completely unreasonable that trailers are not yet available. I am not a directv stream subscriber so I couldn’t confirm for you but I doubt this is an issue with your equipment specifically. Just to be on the safe side, try reinstalling the app and perhaps updating it/including re-logging in with your credentials.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Garysnells
New Member
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11 Messages
2 years ago
Thanks for the reply. I have since checked on the other smart tvs and another Directv Steam device no trailers. So I guess it’s a stream thing. Seems a bit shortsighted because many of the movies we rent are after watching a trailer (lesser known titles).
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Ludwick577
ACE - New Member
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3.5K Messages
2 years ago
You can always do a search using your voice button on the Dtv Stream device say the name of the movie and "trailer"--the stream box will bring up youtube search results and you can watch a trailer there.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Garysnells
New Member
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11 Messages
2 years ago
Thanks for the work around. Figure for what this cost and the fact it was available on DTV satellite it would be on stream also.
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Juniper
ACE - Expert
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23K Messages
2 years ago
DIRECTV STREAM is still growing. Probably has some hiccups as the new co-owner takes over operations. It is not a pure equivilent to traditional pay TV (like DirecTV satellite) just yet.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Garysnells
New Member
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11 Messages
2 years ago
Sounds fair. Hope they bring over features soon because if they want DTV Satellite folks to come over we’re going to expect the same options. I will say the Cloud Library is nice because it never worked great on satellite.
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Juniper
ACE - Expert
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23K Messages
2 years ago
Satellite DVR recording library is physical on the box itself, not a Cloud Library. Or do you mean their On Demand content which is delivered over internet from each Networks individual library they provide?
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Garysnells
New Member
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11 Messages
2 years ago
Well I meant the DVRs at home would go offline often I wanted to stream with the DTV App, or the content wasn’t playable. Same shows I can now Stream go figure🤷🏽♂️
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