Up arrow does not open the guide

Hi. We're sorry that the up arrow takes you to the last channel instead of the guide. Let's meet in DM, so we can further investigate. DIRECTV is here to help. Rhyan, DIRECTV Community Specialist

Sorry, just saw this

This is happening on all my Rokus too. This started late today (9/1/2024). Not easy to get to the guide now.

@@DIRECTVhelp - Why do you reps insist on taking general technical issues private? Other users often have the same issues but get zero benefit if you manage to resolve the problem privately. The OP’s issue clearly has nothing to do with their account or anything else that can’t be discussed publicly.  Do you get bonuses for not trying to resolve things where others can see?

I am also experiencing this issue on my Rokus. Guide does not appear when pressing down then up. Started not working today

I have same problem.  Roku, Directv Stream app.  happens on 4 Roku's

I am also having the same issue. Noticed this yesterday 9/1/24. It is happening on all of my TV's.

I have the same issue.  I have made sure that Roku and DirecTV apps were up to date.

C'mon DirecTV - Fix the issue.  Its bad enough that ABC and Disney/ESPN channels are no longer available.  I'm sure our bills wont be reduced for the unavailability of programming.

@mitchrp They are offering $20 rebates per month for the duration of the dispute.

Go to "tvpromise.com" to signup for the rebate.

@bcbsncjlj Can we get some attention for the broken UI, that has been reported on Roku, Apple, and ONN. It broke yesterday. It is tricky to get to the guide now.

@BobL3364 Nothing I can do about it. I am just a subscriber like you. There will always be new changes and we have to adjust - positive or not.

Agreed - it's nice to sign up for credits for the missing channels, but that's not what this topic is about. The problem I experience is if you attempt to do down/up, the UI freezes on my Roku and I have to change a channel for it to recover the UI. 

@bcbsncjlj But this isn't a change, something broke. The UI still tells you after pressing down to arrow up to "Go to Guide"

That would be an issue for support. Have you contacted support via social media?

Support seems overwhelmed by the Disney thing, which they cannot do anything about.