New Member
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10 Messages
Why did I suddenly lose NBC on March 16, 2025?
Mid afternoon Central Daylight Time in the USA I watched part of the golf on NBC until they went too a weather delay. In the midst of that delay I got the blank screen with the message on it "There's a problem with this channel". I have continued to get that on every thing I have that runs DirecTV stream.
DIRECTVhelp
Community Support
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255K Messages
13 days ago
Thanks for bringing this to our attention, Jane. Can you share your ZIP code, so we can look into it? John, DIRECTV Community Team
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bcbsncjlj
ACE - Expert
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6.4K Messages
13 days ago
Are you a DirecTV Stream or DirecTV Via Internet subscriber?
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Cassie77
12 Messages
13 days ago
If you are using KSDK in STL, see below:
Statement from KSDK:
"The storms that moved through the area Friday damaged KSDK’s transmitter in south St. Louis County, affecting the station's over-the-air signal. Crews are making emergency repairs, which may impact viewers who receive our signal with an antenna or through DirecTV."
https://forums.directv.com/conversations/watching-directv-stream/ksdk-channel-5-in-st-louis-not-working/67d7556d7ddfc6477b2f7f7f?commentId=67d8202f2773d9371ad2713e
(edited)
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Jane_B
New Member
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10 Messages
13 days ago
It seems in trying not to get toooo long I missed some that could help others help me.
I am a stream customer and use it on a cell phone with the Android OS and several TVs with Koku boxes attached to them.
My Zip code is 62801
(edited)
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DIRECTVhelp
Community Support
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255K Messages
13 days ago
We appreciate the information. There was a reported outage in Rockford, IL, but it was already fixed on 03/15/2025. We're sending you a DM to investigate further. John, DIRECTV Community Team
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Jane_B
New Member
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10 Messages
13 days ago
I have heard of DM but have had no reason to use them. How do I get at what is being sent?
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DIRECTVhelp
Community Support
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255K Messages
13 days ago
Please ensure you're logged in, and from your page, you'll find the message in your notifications. John, DIRECTV Community Team
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Juniper
ACE - Expert
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22.9K Messages
13 days ago
@Jane_B
That would be a Direct Message (DM). It is a private user to user chat in the forum. When you receive a message from an official forum employee you will have a new option in the upper right (when you're logged in). Will look like a speech/text box or bubble. You do get an email when a new DM is available but the message itself is in th forum.
Just make sure to respond rather soon as they can time out.
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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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