Tutor
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18 Messages
Wrong local channels on Stream.
I am getting local channels that are from my previous address in Florida instead of the ones for North Carolina where I am now. ????
Tutor
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18 Messages
I am getting local channels that are from my previous address in Florida instead of the ones for North Carolina where I am now. ????
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @docdata757, you can also try updating your DIRECTV STREAM home network, using any connected TV device to reset your IP address.
1. Go to the DIRECTV STREAM app.
2. Choose Setting and then Preferences.
3. Select Location Settings and then set new home Location.
4. Choose your new location.
Please keep in mind the update of your home network may only be done 4 times in a 12 month period.
Thank you @lou_do and @bcbsncjlj for your insight.
Also, please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums) to continue the interaction.
Let me know how it goes.
Hailey, DIRECTV Community Specialist
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Accepted Solution
DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hi @docdata757, thank you for the update!
In case you need further assistance in the future, please let us know. We will be happy to help.
Hailey, DIRECTV Community Specialist
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
Have you changed your billing CC information to reflect your new location? Local channels are derived from a combination of a customer billing zip code and IP address. Essentially the IP address a customer is assigned must match their billing zip code to receive the local channels available in that area. Your ISP determines the IP address that is assigned to your location.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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lou_do
ACE - New Member
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637 Messages
3 years ago
Also On a DirecTV Stream box go to Settings/System/General/Location and make sure your Location is turned on.
On a Roku or Fire Stick go to Settings/Preferences/Home Settings/. Hit the "Set New Home Location. Look and see if you get the message that your current location matches the one they have on record.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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docdata757
Tutor
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18 Messages
3 years ago
My Billing CC address is my current NC address.
'Location' is on in the settings on my Directv Streaming device.
????
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DIRECTVhelp
Community Support
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255K Messages
3 years ago
Hey @docdata757, we want to help with your local channels.
Let's meet in a Direct Message to take a closer look on this. Please check you DIRECTV Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums)
Hailey, Community Specialist
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Did you also try settings---preferences---location settings---set new home location?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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docdata757
Tutor
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18 Messages
3 years ago
There is an IP in the home setting. How do I reset it?
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docdata757
Tutor
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18 Messages
3 years ago
BTW, I clicked on the chat option, started a chat and no one from Directv
ever answered.
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lou_do
ACE - New Member
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637 Messages
3 years ago
docdata757 There is an IP in the home setting. How do I reset it?
If it is an app uninstall it and then reinstall it.
If it is a DirecTV Stream box you can try a restart of the box or you may need to do a factory reset on the device and do a fresh setup.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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docdata757
Tutor
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18 Messages
3 years ago
...and what are the steps to do a factory refresh?
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lou_do
ACE - New Member
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637 Messages
3 years ago
docdata757 ...and what are the steps to do a factory refresh?
Settings/System/(Restart/Reset)/Factory Reset.
This will put your device back to the way you got it and if you have installed apps you may need to reinstall them. You can then do a new setup of the device.
(edited)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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bcbsncjlj
ACE - Expert
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6.4K Messages
3 years ago
You also can hold the ref reset button down for about 20-30 sec. It will reload and do a factory reset.
For DirecTV Satellite, call 1-800-531-5000.
For DirecTV Stream, call 1-888-429-4023.
Facebook: https://facebook.com/directv/
X: https://x.com/DIRECTVhelp
Instagram: https://instagram.com/directv/
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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docdata757
Tutor
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18 Messages
3 years ago
The location option told me I had the correct address and offered no other choices.
I did the factory reset and it MAY have solved the issue. I need to wait until 'news time' to confirm.
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Ludwick577
ACE - New Member
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3.5K Messages
3 years ago
Why do u have to wait for that all you have to do is look at your guide and see what locals you get.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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