DIRECTV Community Forums

771

Channels 356(MSNBC) and 256(TCMHD) do not come in. All other channels are working. Also, the 771-Signal loss pops up a lot on all channels blocking the bottom 1/3 of the screen. There is no 771 problem because all but two channels are working just fine. We have refreshed the server but it didn’t help.

Responses

shannon02

ACE - Expert

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20.7K Messages

5 years ago

771 is most likely a dish alignment problem there are videos on youtube if you want to try it yourself otherwise you have to call and wait until a CSR can setup a tech visit.

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philipxx

New Member

5 years ago

It seems that all channels other than two would not be coming clear if it were a dish alignment problem, but they are coming in clear.

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litzdog911

ACE - Sage

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46.2K Messages

No. There are multiple satellites, so your dish alignment can affect some channels worse than others.

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Like

5 years ago

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philipxx

New Member

Thank you a lot. I will check to see if channels 256 & 356 are on the same satellite dish. I have a new receiver coming today so I will see if that helps. Thanks again.

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5 years ago

0

shannon02

ACE - Expert

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20.7K Messages

5 years ago

The dish receives all 3 sats but if not aligned correctly then it cause the 771.

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upperdeck

Teacher

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49 Messages

I have 2 different dishes and multiple rcvrs and none of them can get these channels starting last week., what are the odds of multiple issues across multiple devices?

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5 years ago

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philipxx

New Member

Thank you for that. Very interesting. I am going to forget about those two channels. Got a new receiver yesterday and that has solved our 771 pop up issue. So we are now good. Thank you every one.

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5 years ago

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