Welcome to the DIRECTV Community Forums

New to the Community? Visit the Community How-To and Guidelines to get started.

P

New Member

Friday, April 24th, 2020 12:50 AM

771

Channels 356(MSNBC) and 256(TCMHD) do not come in. All other channels are working. Also, the 771-Signal loss pops up a lot on all channels blocking the bottom 1/3 of the screen. There is no 771 problem because all but two channels are working just fine. We have refreshed the server but it didn’t help.

ACE - Expert

 • 

20.7K Messages

5 years ago

771 is most likely a dish alignment problem there are videos on youtube if you want to try it yourself otherwise you have to call and wait until a CSR can setup a tech visit.

New Member

5 years ago

It seems that all channels other than two would not be coming clear if it were a dish alignment problem, but they are coming in clear.

ACE - Sage

 • 

46.2K Messages

No. There are multiple satellites, so your dish alignment can affect some channels worse than others.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

Thank you a lot. I will check to see if channels 256 & 356 are on the same satellite dish. I have a new receiver coming today so I will see if that helps. Thanks again.

ACE - Expert

 • 

20.7K Messages

5 years ago

The dish receives all 3 sats but if not aligned correctly then it cause the 771.


NEED HELP?