BRING BACK HALLMARK CHANNEL!!!!!!!

Does it not show up in the Guide? What happens when you manually enter ‘312’ on the keypad of the DIRECTV remote while on full screen of Live TV?

Hallmark Channel never went away. What channel package do you have?

@Dorene 

Hallmark is not gone. So that means you are having a technical issue or such.

What happens when you try going to the channel?

Does it show in the guide?

What happens when you manually put in 312?

Model of boxes? (very important in case you have legacy equipment)

Issue on each?

What programming package are you on?

Any other issues?

Have you tried any troulbeshooting at all?

With some details we can help you find a solution. Hopefully it will be a simple fix.

On another note, by the only "positive channel" do you mean that is all you watch? If so I would reconsider pay TV as that is a lot of investment for a single channel.

Working here, have you tried to refresh your account authorizations?

This sounds like it would be a technical issue on your Directv receiver because the Hallmark Channel is available in every channel package that Directv offers no matter how you get your service.  Plus Hallmark Channel does not broadcast any sports on their channels or violent shows whatsoever.

@Tiger593 I think the OP was referring to other channels having scary and unnecessary content, not Hallmark itself.

The Hallmark channel stopped working for me several days ago, as well as CNN and MSNBC.  The only difference I see is they all say HD now.  I did a reset and nothing.  The tech said it's a provider issue they're working on.  How long is it going to take to figure out?!  

@wallstgrl1 

Nobody knows how long as that is impossible to answer until it is completed. However, I wonder if the tech told the truth as you're the only one to mention a known issue.

What are the models of each box you have?

Do each have the problem, or just certain ones?

None of the problem channels said "HD" before?

Are all boxes connect to your TVs by HDMI?

Any other issues?

Troubleshooting tried so far?

@Juniper the original poster appears to have lost access as well and posted the same date I called DirecTV.  Hallmark did not have HD next to it and was working just fine on Sunday.  I have movies saved on my DVR that says 312 HALL.  Now if you go to the channel it says 312 HALL HD.  I only have one DVR.  I'm not sure if my boxes are connected by HDMI - how do I check that?  The box is over 5 years old.  And my channel line-up is legacy, one they don't offer anymore because I've been grandfathered in.  I went through all the trouble shooting with the customer service rep on the phone.  It's a 721 error that says I'm not subscribed which I am, so she then she sent me to the tech who said it was a known issue and they're working with the provider.  I'd like to think he was telling the truth; what does he have to gain by lying?  I only watch about 5 channels and have been too lazy to cancel, but now that I lost Hallmark - this might just be the thing that pushes me to cut the cord.  

@Juniper I found an old post of yours regarding setting preferences.  I just hid all the HD channels - and now the channel works!  So, DirecTV changed something which changed the channel preferences because I never touched that!  The original poster should try that, as she might have the same issue.

@wallstgrl1 

Yes, the original post is having a problem otherwise this thread wouldn't exist. But they gave absolutely no details about the issue, so don't know if same cause or not as yours. No mention about an official known issue like yours either. So instead of making conclusions off incomplete info is why I asked my questions to try to make sure nothing got missed.

I'm not sure if my boxes are connected by HDMI - how do I check that?  The box is over 5 years old.

HDMI would be the cord connected to the TV. Previously in the non-HD world it would be by A/V (red/white/yellow) plugs. You check by looking at the cord at the back of the box or the input on the TV if it is a generic listing (HDMI-1, HDMI-2, A/V, etc.)

And my channel line-up is legacy, one they don't offer anymore because I've been grandfathered in.

Package itself doesn't determine if HD or not. But if grandfathered, then a programming update might have had a hiccup. What is the exact name of your package?

I went through all the trouble shooting with the customer service rep on the phone.

Do you recall what that troubleshooting was? (we weren't there so don't know what you tried).

 It's a 721 error that says I'm not subscribed which I am, so she then she sent me to the tech who said it was a known issue and they're working with the provider.

Interesting. Did they have you refresh authorizations? www.directv.com/refresh or did it themselves?

Do you have HD service on your account? DirecTV has been shutting down the MPEG-2/SD-only feeds. If you had SD-only service and equipment, you might get a 721 as not having the right services to authorize the channel anymore if it updated to HD-only.

 I'd like to think he was telling the truth; what does he have to gain by lying?

Ideally, he would be truthful. If he wasn't, then he couldn't figure it out and get it fixed so gave an answer to placate you and get you off the phone so he could move on.

I only watch about 5 channels and have been too lazy to cancel, but now that I lost Hallmark - this might just be the thing that pushes me to cut the cord.

What 5 channels? That is rather few to have a pay TV provider. And perhaps a current but lower costing package might be a better fit than your grandfathered one. I would at least compare this before making the decision to cancel or not.

A provider issue wouldn't change your Guide HD Channels setting. That leans towards tech did lie to you as an issue with the channel provider cannot change preference settings on the box.

But glad you found one of my old posts to help. That would have been one of my follow-up suggestions once I had more details about your setup.