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Sunday, August 30th, 2020 12:10 PM

CBS 6 Albany, NY outage

CBS 6 Albany, NY is just a blank screen. All my other channels are working. Is there an outage?

ACE - Expert

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21K Messages

5 years ago

If there is a problem with the feed from that channel then DTV will post a screen saying there are tech problems if they can.

ACE - Expert

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22.9K Messages

5 years ago

Might be an issue with the feed from the owner to DirecTV, but haven't heard anything.

 

Try resetting your boxes and even a refresh of service authorizations at www.directv.com/refresh and see if that kicks it through. If not, and that is the only channel affected, then most likely have to wait until the feed to them is fixed.

Community Support

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255K Messages

5 years ago

Hello, @Guinnessman1964

 

Thank you for reaching out to us in our Community Forums. We are happy to help you with your local CBS network.

 

We did check for outages and are happy to report there are no current issues on record for the CBS affiliate in Albany, so we should be able to resolve this with just a few steps:

  1. Change to channel 202
  2. Refresh Service Authorization, allow several minutes for the process to complete, then tune back to CBS
  3. Reset your DIRECTV Receiver

If the above steps do not resolve the issue, please Contact Us by clicking the chat button at the bottom of the page just so we can double-check.

 

Let us know if you have any other questions,

 

Meaghan, AT&T Community Specialist


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