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1 Message

Sunday, August 13th, 2023 2:49 PM

CBS Freezing

When watching CBS, the picture will freeze while the audio continues. It only lasts a second or two, but is very distracting.

Community Support

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254.4K Messages

1 year ago

Hello @golfrun99. We're sorry to hear you're experiencing issues with the picture and sound synchronization while watching CBS. Please refer to the following link to troubleshoot based on your type of service and device: https://www.directv.com/support/article/000093281#Fix-Picture-Issue We'll send you a private note to gather more information, as it might be a possible outage. Gabriela, DIRECTV Community Specialist

ACE - Sage

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46.1K Messages

1 year ago

If it's just that one station then it's likely an issue with their feed to DirecTV. Contact the local station engineer and let them know about the issue. 

Mentor

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209 Messages

1 year ago

Stanley enough, it is likewise happening on CNN occasionally with Directv Stream. Also happens on Headline News, but not with any other channel that I have noticed so far.


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