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T

3 Messages

Friday, May 31st, 2024 4:08 PM

Certain Stations keep Blanking out occasionally. WHY?

On OUR DIRECTV Channels 54 METV and 20 HEROS AND ICONS stations freeze or give a black or blank screen off and one.  Very irritating.  Why does this keep happening?

ACE - Expert

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20.7K Messages

1 month ago

If just two channels, then likely an issue with the feed from the originating station to DirecTV. I would reach out to those networks to see if they are aware of an issue.

For other guidance, what are the model numbers of the boxes?

Happens on each?

Any error message or other symptoms?

3 Messages

1 month ago

Directv just stated that it is a broadcaster outage issue and that they are aware of it and that they are working on it and should be resolved soon.

Let's see what happens.

Community Support

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20.5K Messages

1 month ago

Thanks for your input, @Juniper. @Tvwatcher_user You're right, there's an ongoing outage on channel MeTV. Our team is aware and is working to resolve the issue. When did you start experiencing this issue with channel Heroes and Icons? Rizza, DIRECTV Community Specialist

3 Messages

1 month ago

The Heroes and Icons problems did start at or about the same time as channel 54 MeTV.

Community Support

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20.5K Messages

1 month ago

We apologize for any inconvenience caused by the recent channel issues, @Tvwatcher_user. Our team resolved the problem yesterday. Are you still experiencing the same issue? Ariane, DIRECTV Community Specialist


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