Contributor
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1 Message
change to the basic directv package and 300 internet
I am in financial trouble and need to reduce to the Basic DirecTV and 300 BPS to save cost. How do I do that? I can't find a way on my account
Contributor
•
1 Message
I am in financial trouble and need to reduce to the Basic DirecTV and 300 BPS to save cost. How do I do that? I can't find a way on my account
litzdog911
ACE - Sage
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46.4K Messages
5 years ago
Right. You need to call DirecTV .... 1 800 531 5000.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
Call DirecTV to lower the package. There isn't any standalone package called "Basic", but there are several to choose from. Here they are from lowest to highest: Family, Select, Entertainment, Choice, Xtra (or Preferred Xtra if you don't watch sports, speak with retention/cancellations), Ultimate, Premier.
You can change your package at any time. But if needed, you can also suspend the service for up to 6 months. There is a $7 monthly vacation hold while suspended, but definitely cheaper than even being on the lowest package. Just have to have balance paid in full first, but can give some breathing room. https://support.directv.com/account-management/2430
To reduce internet, speak to your internet provider. And for clarification when you call, you mean 300Mbps as 300bps would be slower than 56Kbps dial-up. Wish I had that luxury where 300Mbps was the lower option. Wasn't too long ago 1.5Mbps was the norm for us, though triple digits may be on the distant horizon.
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