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Thursday, March 25th, 2021 5:47 PM

CLOSED CAPTION

I am getting closed caption on my TV's but on my main TV all of the sudden I can't get closed caption on my favorite CBS shows. I can watch them on CBS All Access but I don't necessarily want to do that. I can get closed caption on all the other networks. (NBC, etc.) What is the problem? 

Community Support

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255K Messages

4 years ago

Here to help @nanarayna!

Let's make sure you have your 'Settings' correct and your device refreshed.

You can do that here http://sm.att.com/c6168ca2

Please let us know if this helps!

AT&T Community Specialist

Teacher

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13 Messages

4 years ago

the ONLY thing I have found and that so called tech 'support' suggested is to turn off the receiver for about 5 seconds and then turn back on. MY Issue with that is then you have to wait 5-10 MINUTES for the satellite to go thru it's 'self check' YNF. Now I am finding it will work that day, then the next it goes haywire AGAIN... they keep saying it is the networks but I never had the problem when I had UVerse...


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