Constant 771 codes

DTV doesn't pick up anything, you own everything except the receivers that you take to a UPS/FedEx store to scan them in and keep the receipt.  771 is a dish alignment problem that needs a tech.  This is customer to customer forum so we don't own anything.

Realigning the dish should be a simple task for a technician. You're still under warranty, so give them another chance. 

Please remove that picture as it contains your account number on a public forum.

My account number is worthless even to me, but I see your point

So, having been given an appointment that was 12 years out and subsequently had two appointments cancelled by them what recourse do I have?

Installing tech slid a sleve on a direct tv post and failed to secure it properly. The dish flutters in the breeze, rotating over 2" back and forth as measured at the outer edge.  When it is calm the Sat tv works, but it is seldom calm here.

Have you called and said "cancel" at the voice prompt to connect with a more experienced support rep?  If that's not helping, then try filing a BBB complaint. 

I have never uttered the word cancel. All cancelations were done by them without my knowledge. One appointment was simply a "no-show".  The 3 service appointments I have made over the past month were all made with a live person, some of whom appear to be very frustrated with having to make appointments they know to be bogus.

I should have just upgraded my 15 year old Dish TV equipment

By cancel we are referring to your actual DIRECTV service as a whole, not the service call. This would send you to the retention/loyalty department where you would threaten to cancel if a technician was not sent out immediately to solve the issues with your dish. 

The alternative to this is filing a BBB complaint.

@Richardjewell 

With install about 3 weeks ago, they should send a tech out at no cost. All installs have a 90 day worry free guarantee window.

It is not 'our' equipment any more than it is yours. We are customers like you. For official support you call DirecTV.

DirecTV doesn't go out to remove equipment. If any receiver/clients need to be returned, it is on you to use their free process to ship back at that time.

When you call DirecTV to reschedule the appointment, you can submit a complaint via a Field Service Request (FSR) for the no-show. An appointment 12-years out would be a placeholder by the system, normally meaning their are no open appointments within the next 30 days (unless listing is a system issue).

Your account number may be "worthless" to you, but it can still be used by the crooks out there to cause you further problems. That is why personal info like that should not be posted in a public forum. Just a caution as don't want it to compound any issues you are already dealing with.

When we refer to saying "cancel" at the voice prompt, it is not for canceling the appointment itself. This is a key-word for their system to route you to their cancellation/retention department. Historically they are staffed by more experienced agents so can be better at times to work with you on a resolution.

DirecTV like many companies is dealing with a shortage of techs. This has resulted in a lot of rescheduling and missed appointments since the pandemic. It seems to be getting a little better, but has a ways to go before back to how it used to be. Though reschedules are understandable, they should at least contact the customer instead of having them call wondering why they waited all day for nobody to show up.

Hope they get this sorted for you. If you have any issues or questions in the future you can always check the forum first to see if a solution or guidance can be obtained before calling customer support.

@Richardjewell

Some suggestions to check while you wait for service 

771

Searching for Satellite

Main Check:

1. Peaking

2. Line of sight

3. Connections (outside RG6 Connecters damaged by water)

4. Distribution system

5. Hardware

771A

Problem Communicating w/ Dish

* SWiM power inserter may need to be plugged
in.

* The network can't detect the SWiM due to
power
loss to the SWiM.

* No SWiM installation is present.

Repair tech finally showed up today two hours early for the appointment that mysteriously appeared after yesterday's no show

The issue was exactly as I described. Original installer slipped a sleeve on my Dish TV post and secured it with one screw. The new dish was then free to flop in the wind because of difference in pipe diameters.

Todays repair tech installed 8 self drilling structural screws that I provided to properly secure the sleve and prevent the dish from moving.  Dish realigned and everything works perfectly.

I wasn't expecting a Verizon contractor to do the repair.  It shouldn't have taken 3 weeks.

The original installer should not have used the dish pole. He should have installed the correct pole size for directv, not used an adapter sleeve. None the less if the adapter sleeve is securely fastened it should work,.

@TexasBrit 

Agreed on the new pole, but it was cold and drizzling rain so he was looking for the easy way out. He had cheap screws that required a pilot hole and broke his drill bit on the second one so one screw was sufficient.  

Today's tech preferred setting a new post but I think he was directed from above to use my screws.

I have a Direct tv pole from 20 years ago but original guy didn't want to use it because he would have had to run new coax cable.  Hence the sleve on the dish post, use existing 15± year old coax, hook it up and run.

Anyway, I finally got a good guy today that fixed us up.  Direct tv's problems lie in Corporate systems and offshore customer service.