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Sunday, November 17th, 2024 7:28 PM
My Direct TV is stuck on 1 channel and I can not get the guide to appear either
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ACE - Expert
•
20.7K Messages
16 days ago
Have you done a red button reset of all receivers starting with the Genie?
Community Support
254.5K Messages
Hi, @cmckie. We're sorry you're stuck on one channel. If you haven't, please restart your receiver because there are times it would resolve the issue. Here's how: Reset Or Refresh Your DIRECTV Receiver or Box | DIRECTV Support John, DIRECTV Community Specialist
ACE - Professor
2K Messages
What receiver (MODEL #) are you having trouble with?
22.5K Messages
15 days ago
@cmckie
Details please.
What model boxes?
Happens on all or certain ones?
What happens when you try buttons? (symptoms, error message, etc.)
Do any remote functions work?
What troubleshooting (if any) have you tried?
Did something happen before issue started?
shannon02
ACE - Expert
•
20.7K Messages
16 days ago
Have you done a red button reset of all receivers starting with the Genie?
0
0
DIRECTVhelp
Community Support
•
254.5K Messages
16 days ago
Hi, @cmckie. We're sorry you're stuck on one channel. If you haven't, please restart your receiver because there are times it would resolve the issue. Here's how: Reset Or Refresh Your DIRECTV Receiver or Box | DIRECTV Support John, DIRECTV Community Specialist
0
0
goldw1800
ACE - Professor
•
2K Messages
16 days ago
What receiver (MODEL #) are you having trouble with?
0
0
Juniper
ACE - Expert
•
22.5K Messages
15 days ago
@cmckie
Details please.
What model boxes?
Happens on all or certain ones?
What happens when you try buttons? (symptoms, error message, etc.)
Do any remote functions work?
What troubleshooting (if any) have you tried?
Did something happen before issue started?
0
0