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DirectTV app for iPad recent update

I just updated the app for my iPad and the app crashes every time I try to launch it. I’ve tried several times and even powered down my device. Please fix it!

Responses

DIRECTVhelp

Community Support

•

255.1K Messages

5 years ago

Let's see if we can get your app working again, @Sisleo.

Here is more information on how to troubleshoot the DTV App.

We recommend that you uninstall and reinstall the app, because this will refresh it.

Let us know if this helps.

Marc, AT&T Community Specialist

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*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5

0

jimmiebAZ

Contributor

I have deleted and reinstalled multiple times as well as doing hard resets on my iPad. Does not work. Multiple 1 star reviews now on Apple App Store regarding this issue. Please fix it!

Like

5 years ago

S

Sisleo

New Member

I did that before posting on this forum. Also turned off my device, and that did not help after restart. I’ve advised family members not to update the app on their iPad either.

Like

5 years ago

0

DIRECTVhelp

Community Support

•

255.1K Messages

We have a couple of great support articles @Sisleo, for our DIRECTV Everywhere app, how to troubleshoot and streaming advice that may help you.

Let us know it this helps!

Lafayette, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am a DIRECTV authorized representative, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

U

UnsatisfiedCustomer

New Member

Ipad App keeps crashing. uninstalled and reinstalled 3 times to no avail.

Your standard remotes are cheap and don't last long and we need the ipad to serve as the remote.

If we don't have a reliable remote and can't control the box, why would keep directv?

Like

5 years ago

0

J

jimmiebAZ

Contributor

@ATTHelp

Have done ALL the trouble shooing tips multiple times. Waste of time. The update trashed the app. Get the programmers to debug it.

Like

5 years ago

0

M

Moushele

New Member

5 years ago

I’m having this issue as well. The app closes while validating user data. I have uninstalled and reinstalled. I have done a hard reset on the iPad. Neither of these things worked.

Based on the posts here and in the App Store I would say the release today is buggy. Please get it fixed.

1

0

T

I am having the same issue. The app will begin checking my credentials and then it crashes. I've reinstalled the app several times and it is still doing the same thing! This app is the worse ever! Please FIX IT NOW!

Like

5 years ago

0

S

sandblaster

ACE - Expert

•

2K Messages

5 years ago

I don’t use the iPad app very often but can confirm I have the same issue. App just crashes. I’ve got an iPad Air on ios 12.4.5. Based on other complaints, I think it’s pretty clear the app update is the problem.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

0

L

lizardalinat

New Member

5 years ago

My app wasn’t crashing but was sitting in eternal loading mode. I was able to fix it by going to my iPad settings, scrolled down to the bottom section that lists all the apps -> select Directv -> TV provider -> switch off.

When I opened the app again, I was able to log in.

I then went back and turned the switch back on.

Hope this works for you!

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