DirecTV app incorrectly claims not enough space

Hey, @WVFloydFan!

Thanks for reaching out! We'd be glad to help you get your DIRECTV App working properly.

Was your app working properly before, did it just start doing this recently? We'd recommend reading up on DIRECTV App Troubleshooting.

Let us know if this helps!

Ramses, AT&T Community Specialist

It's been happening for several months.  I've tried all the generic suggestions (restart iPad, reinstall app, etc) and sometimes that will enable a temp fix to downloading one particular thing but I can't find anything that really fixes the problem.  Like I stated before, having to reinstall isn't a sustainable fix since I then lose anything else I did actually get to download.  Being able to download things off my DVR and watch away from home and without WiFi is a major part of usage that has now become unusable.  Really devalues my service.  Don't have any problems with downloading in other apps (Netflix, Amazon Prime) and i had a TiVo DVR ten years ago that I could do this with without any issue.  Can't figure out why DirecTV can't seem to provide an app that just works. Even before these space issues I was continually having to reinstall on my iPad, my iPhone, on a different iPad, because the app would stop recognizing my DVR.  App has always been buggy, but it's becoming unusable.  

HI @WVFloydFan,

We will be happy to help! Just a quick question. does this issue happens on any other devices, of just on this iPad? 

We look forward to your response and the opportunity to help you! 

Lafayette, AT&T Community Specialist

I normally am only attempting this on my iPad, but just tried on my iPhone with the same result.  6.23 GB free on the phone and yet I can't download a one hour show.

Hello @WVFloydFan,

Thanks for providing all the additional information.

You mentioned trying some generic troubleshooting already, does that mean you've already tried clearing the app data, as well as cookies and cache for the device? Also please change your password for the login.

Please let us know if you have and if this resolves your issue.

Mihai AT&T Community Specialist

I changed my password a few weeks ago.  I have tried completely deleting the app and removing all documents and data for the app, as well as doing a complete reboot of the device, which will sometimes provide a temp fix but the error comes back. And this just means I have to delete something I had successfully downloaded in order to download something new, which means I can only have one thing downloaded at a time.  And at the same time the app is telling me I can't download because I need a few hundred MB, I can then go and download several GB of movies from Netflix.     

Hello @WVFloydFan,

Thanks for providing all that additional information.

I'll make sure to escalate this feedback to our engineering teams for review.
In the meanwhile, please continue to watch shows using your DVR and computer.

We apologize for any inconvenience, and thanks for being a part of AT&T.
Let us know if we can help with anything else.

Mihai AT&T Community Specialist