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DTV

once again DTV is no help. they should have someone avalible 24/7 for the price i pay, ATT you destroyed a great product you (Edited per community guidelines) and so do your phones

Responses

This has nothing to do with AT&T acquiring DirecTV. Per the global pandemic of Covid-19, they had to shut down call centers and put additional employees on extended leave because of mandated stay at home orders. Doesn't matter how much you pay, they had to follow the governmental orders. They are doing what they can while being severely understaffed.

Alternatively, you could post the details of your issue and other customers (and the occasional "employee" off the clock) might be able to find a solution or give guidance.

If you only want official support, then call DirecTV as normal. Though be prepared for the long hold times because of Covid-19.

https://support.directv.com/contact

Customer Service
800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers
General support daily, 8 a.m. – 12 a.m. ET
Technical support is available 24 x 7

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Employee

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34K Messages

funny at&t doesnt make phones,

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

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5 years ago

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