Contributor
file a complaint
I have chatted with 3 different people regarding the breaking of promises made and I am to the point of cancelling. Ever since AT & T took over, it's been one big headache, one lie after another and I'm sick and tired of it.
I was promised we'd receive an LCC because we still don't have KMEG and soon the season premiere of several tv shows on that channel will be starting soon. If I am not able to watch them, that will be the end of Directv/at&t!
We have been a loyal customer for several years and if this is the way you treat your customers, then you have no business being open. I was also told that some areas already have KMEG, but to me that makes no sense. Why would some areas have it and some not? I have been told so many lies, I am fed up!! I just keep getting the run-around, lie after lie, promise after promise and still nothing. I have been fighting this situation for a month and enough is enough. Somebody who actually knows something about his better fix it. None of the options below really matched what I am referring to, so had no choice but to pick one.
shannon02
ACE - Expert
•
21.1K Messages
6 years ago
Different companies own the local channels so DTV hasn't reached an agreement with the owners of your KMEG. All providers have this problem so moving is a short tern fix.
The LCC hasn't been released nationwide yet so it is unknown how many DTV has made so try calling/chatting again to get one.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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akheng
Contributor
6 years ago
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