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Z

New Member

Wed, Jun 3, 2020 11:27 PM

Genie 2 Powers down when turning the TV off causing DVR to fail when the TV is off

When I power down my TV (LG TV UM8070PUA) it shuts down the Genie 2 server which takes about 7 minutes to reboot. This is very annoying and causes me to have to keep the TV on all day for DVR to work. I have opened tickets with both At&t and LG. Every other service using the LG TV is working perfect. The fact that DVR doesn't work when the Genie 2 server is off leads me to believe that the server should remain on at all times and the fact that it shuts down due to a TV power down feels like poor product development on the Genie 2 side. I appreciate any feedback on this topic.

Accepted Solution

Official Solution

shannon02

ACE - Expert

 • 

17K Messages

2 years ago

Sounds like the HS17 is plugged into a smart power strip that removes power to all outlets when the master device is turned off if so then plug the HS17 into the wall or into the master outlet but that will keep all the outlets powered.

New Member

This is EXACTLY what it was!!!! Thank you SO Much Shannon :)

DirectTV should put this in their knowledge base as an item to consider as I have opened so many tickets with LG and DirectTV but nobody ever asked about the power strip. I did not even know this was a thing! This also explains why my video game controllers were not charging overnight as well!

Shannon = MVP!

shannon02

ACE - Expert

 • 

17K Messages

You are welcome.

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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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