Genie 2 Powers down when turning the TV off causing DVR to fail when the TV is off
When I power down my TV (LG TV UM8070PUA) it shuts down the Genie 2 server which takes about 7 minutes to reboot. This is very annoying and causes me to have to keep the TV on all day for DVR to work. I have opened tickets with both At&t and LG. Every other service using the LG TV is working perfect. The fact that DVR doesn't work when the Genie 2 server is off leads me to believe that the server should remain on at all times and the fact that it shuts down due to a TV power down feels like poor product development on the Genie 2 side. I appreciate any feedback on this topic.
ACE - Expert
3 years ago
Sounds like the HS17 is plugged into a smart power strip that removes power to all outlets when the master device is turned off if so then plug the HS17 into the wall or into the master outlet but that will keep all the outlets powered.