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TennaCVols's profile

1 Message

Sunday, July 28th, 2024 8:28 PM

Had to replace Directv receiver and now some channels are saying we don't subscribe to them....

A month or so ago our internet/cable box outside got hit by lightning which caused all kinds of wiring/electrical issues inside the house. One of them being it wiped out our Directv receiver in our living room. They came out and replaced it but when they did certain channels that we got before are now showing they we need to subscribe to them. We call customer service and they said they didn't show we ever had a package with those channels but yet we were getting them. They said we could get them back but it would raise our bill. Here's the confusing part....We realized we can go to the Directv app on our smart tv and log in to our account and those channels show up there and we can watch the shows we like. We called customer service back and told them this and all they cared about was trying to get us to upgrade our package. How is that possible? Anyone else ever had this happen? Not sure how to get the channels back that we originally had without paying more money. Thanks in advance for any and all help!

Community Support

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21.2K Messages

2 months ago

Hi there. We apologize that you were unable to access some channels after replacing your receiver. We're here to assist you. Can you share what those channels are? Rhyan, DIRECTV Community Specialist

ACE - Expert

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21.3K Messages

2 months ago

Sounds like an authorization issue. That could be the new box isn't authorized properly, or the channels before were from a free trial or package change and didn't deauthorize correctly. So to narrow down which side of the issue it is on and how it can be fixed, a few questions.

What is the exact name of your package?

Which channels are missing?

What are the models of each box? (model of old box?)

All having issue or just certain ones?


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