You call DirecTV for official support. You post in the forum if you want to discuss or get guidance from other customers. Sometimes we can even answer questions depending on what is going on.
You people are pricing yourself right out of a customer. Seems you raise your prices every 2 yrs. Paying for channels that I don't even want or like. A waste of money. Am really considering on going to streaming which won't cost me a lot.
In most cases you get a free upgrade every two years but that only means adding new TVs as DTV doesn't bring out new receivers every year sometimes every 5 years or more between new receivers.
The channels raise their prices when the contract expires so DTV has to add those increases into the annual price increase.
Yes I know, but most or if not some of the cannels are free anyway. They need to let the customer pick what channels they want with a few exceptions. I have a smart tv so I can get basically the same thing as what Direct TV is charging me for.
The only "free channels" are the over the air(OTA) ones. The content providers package their channels the same way DTV does and will never allow picking what channels they want.
The price adjustment has been annually, not every 2 years. This is because of increasing costs from the networks. So the channel owners raise costs then TV providers must follow suit. This is how the TV industry works.
Alternatively they could keep your price the same and go out of business when they can't afford to pay the cost the networks demand. Would you still complain then?
Channels are not al-a-carte as the networks package them to TV providers which require packaging to us. TV providers get the variety that speaks to enough customers to bring in the revenue, even if not everybody wants them.
As for upgrades, if it has been 10 years since your last one then perhaps there is an option. Normally if it has been over 2 years since your last upgrade then a free one would be available. But it depends on your setup if there is any equipment that would be an upgrade as they are not producing new types of equipment every year.
What are the models of every box you currently have? Are you looking to add any TVs or just optimize what you have? With that info then experienced users could give guidance.
Yes I know, but most or if not some of the cannels are free anyway.
Huh? Where do you get that most channels are free? That is complete fiction. That statement would be the same as saying most food at the store is free.
TV providers pay the networks. A few channels may pay for their slot, such as shopping channels (where there are only a few), but everything else TV provider pays for. The local channels are free over-the-air (OTA) with a antenna, but TV providers pay them for the rebroadcast.
Being on a monthly pension, looking to cut cost. Since everything goes up faster than my cost of living does. Maybe in the next couple months I will most likely cancel Direct TV
Sounds like you should look into other options. DirecTV is not a budget TV service so would not be suggested for those on a low/limited income. You could see about reducing your package first to see if there is one comfortable for your budget. Otherwise prepare to do without. Just remember you pay for the entire service month regardless of when you cancel, so make sure you don't cancel too early in your cycle.
I'm well aware of that. I hate paying for channels that I don't even watch or like, but you guys seem to dictate what channels to put in a package. Over half of them aren't worth a can beans.
Apparently you are not well aware of how this all works since you claim most channels are free and don't realize that TV providers pay for the locals as well. They pay for them, then we pay for them. That is typical of any business.
And something else you don't seem to get so let me clarify. We do not dictate what channels are put into a package. This is a public forum of other customers. And any agent you speak to wouldn't dictate that either as that is not the job of customer support. Sometimes agreements with channel owners requires carrying other channels they own as well. And other times they get channels that a lot of people do want, but you personally do not, because it still brings in enough revenue. So the TV service is not built around a single person but the variety the masses want.
You can certainly try streaming. Depends on what you watch if you can get enough streaming services to cover it, how the total cost compares, and of course if your home internet and usage can support it being your full TV option. If it does then go for it. In the end it is your choice what provider works best for you, nobody is forcing you into one.
Accepted Solution
Official Solution
Juniper
ACE - Expert
•
22.6K Messages
4 years ago
You call DirecTV for official support. You post in the forum if you want to discuss or get guidance from other customers. Sometimes we can even answer questions depending on what is going on.
0
0
20jeep05
New Member
4 years ago
You people are pricing yourself right out of a customer. Seems you raise your prices every 2 yrs. Paying for channels that I don't even want or like. A waste of money. Am really considering on going to streaming which won't cost me a lot.
0
0
H_B
New Member
4 years ago
Agreed.
Adding a couple additional channels & charging without clearly being given a choice to enroll.
Holding for 27 minutes on customer service call to be dropped.
How about offers to upgrade 10-year-old equipment for no charge?
Wake-up DTV. You're not the only option.
0
0
shannon02
ACE - Expert
•
20.8K Messages
4 years ago
In most cases you get a free upgrade every two years but that only means adding new TVs as DTV doesn't bring out new receivers every year sometimes every 5 years or more between new receivers.
The channels raise their prices when the contract expires so DTV has to add those increases into the annual price increase.
0
0
20jeep05
New Member
4 years ago
Yes I know, but most or if not some of the cannels are free anyway. They need to let the customer pick what channels they want with a few exceptions. I have a smart tv so I can get basically the same thing as what Direct TV is charging me for.
0
0
shannon02
ACE - Expert
•
20.8K Messages
4 years ago
The only "free channels" are the over the air(OTA) ones. The content providers package their channels the same way DTV does and will never allow picking what channels they want.
0
0
20jeep05
New Member
4 years ago
Yes, the over the air channels are free, but you guys charge for the same over the air channels.
Was with a competitor and when I cancelled them they offered me a discount for the same amount of channels.
0
0
Juniper
ACE - Expert
•
22.6K Messages
4 years ago
@20jeep05
The price adjustment has been annually, not every 2 years. This is because of increasing costs from the networks. So the channel owners raise costs then TV providers must follow suit. This is how the TV industry works.
Alternatively they could keep your price the same and go out of business when they can't afford to pay the cost the networks demand. Would you still complain then?
0
0
Juniper
ACE - Expert
•
22.6K Messages
4 years ago
@H_B
Channels are not al-a-carte as the networks package them to TV providers which require packaging to us. TV providers get the variety that speaks to enough customers to bring in the revenue, even if not everybody wants them.
As for upgrades, if it has been 10 years since your last one then perhaps there is an option. Normally if it has been over 2 years since your last upgrade then a free one would be available. But it depends on your setup if there is any equipment that would be an upgrade as they are not producing new types of equipment every year.
What are the models of every box you currently have? Are you looking to add any TVs or just optimize what you have? With that info then experienced users could give guidance.
0
0
Juniper
ACE - Expert
•
22.6K Messages
4 years ago
@20jeep05
Huh? Where do you get that most channels are free? That is complete fiction. That statement would be the same as saying most food at the store is free.
TV providers pay the networks. A few channels may pay for their slot, such as shopping channels (where there are only a few), but everything else TV provider pays for. The local channels are free over-the-air (OTA) with a antenna, but TV providers pay them for the rebroadcast.
0
0
20jeep05
New Member
4 years ago
Being on a monthly pension, looking to cut cost. Since everything goes up faster than my cost of living does. Maybe in the next couple months I will most likely cancel Direct TV
0
0
Juniper
ACE - Expert
•
22.6K Messages
4 years ago
@20jeep05
Sounds like you should look into other options. DirecTV is not a budget TV service so would not be suggested for those on a low/limited income. You could see about reducing your package first to see if there is one comfortable for your budget. Otherwise prepare to do without. Just remember you pay for the entire service month regardless of when you cancel, so make sure you don't cancel too early in your cycle.
0
0
20jeep05
New Member
4 years ago
And go strictly streaming.
0
0
20jeep05
New Member
4 years ago
I'm well aware of that. I hate paying for channels that I don't even watch or like, but you guys seem to dictate what channels to put in a package. Over half of them aren't worth a can beans.
0
0
Juniper
ACE - Expert
•
22.6K Messages
4 years ago
Apparently you are not well aware of how this all works since you claim most channels are free and don't realize that TV providers pay for the locals as well. They pay for them, then we pay for them. That is typical of any business.
And something else you don't seem to get so let me clarify. We do not dictate what channels are put into a package. This is a public forum of other customers. And any agent you speak to wouldn't dictate that either as that is not the job of customer support. Sometimes agreements with channel owners requires carrying other channels they own as well. And other times they get channels that a lot of people do want, but you personally do not, because it still brings in enough revenue. So the TV service is not built around a single person but the variety the masses want.
You can certainly try streaming. Depends on what you watch if you can get enough streaming services to cover it, how the total cost compares, and of course if your home internet and usage can support it being your full TV option. If it does then go for it. In the end it is your choice what provider works best for you, nobody is forcing you into one.
0
0