Tutor
how to fix movies with the genie 2
does anyone know how to make the movie channels full screen? directv says its the movie channels the movie channels say its directv . tired of watching movies with black bars at the top and bottom. resolution is set at 1080i original format and i dont want to have to zoom it in to make it full screen and cut off part of the picture. this didnt happen til i upgraded to the genie 2 system.
DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi @gempster,
We're happy to help!
Try resetting your receiver by unplugging it, waiting about 10 seconds, then plugging it back in.
You can also go to the Audio/Video section Under Info and choose the Resolution and Format option to choose the right picture settings for your TV.
Let us know if you still need assistance.
Aminah, AT&T Community Specialist
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gempster
Tutor
6 years ago
i have done all that and it makes no difference
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hello @gempster,
We understand that you're having a picture problem. Don't worry, we can help with that.
From your DirecTV remote hit the menu button
next go to settings hit the select button
then your going to setup then hit select button
then to display and hit select
go to native and turn native mode off
Then your going to go to screen format then select stretch.
Let us know if it works for you.
Charles, AT&T Community Specialist
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
How is the Genie connected to your HDTV?
What movies?
What channel(s)?
Some channels broadcast movies that were filmed in a wider format that 16:9, so perhaps what you're seeing is normal.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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gempster
Tutor
6 years ago
Connected through hdmi cable
Don’t see how it could be how it’s podcast because it didn’t start doing it til I upgraded to the genie 2 wireless system
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TexasBrit
ACE - Expert
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14.1K Messages
6 years ago
What receiver were you using before the genie 2
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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litzdog911
ACE - Sage
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46.4K Messages
6 years ago
Can you post some photos of the problem?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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DIRECTVhelp
Community Support
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255K Messages
6 years ago
Hi There @gempster,
Looks like we need to troubleshoot some more with the Genie 2 and the TV.
Normally when it comes to full screen it depends on the aspect ratio of TV. We do have a forums post that might help. Thank you to @DTV_Assist25 for the troubleshooting steps.
1. Make sure you are using a cable capable of giving you an HD resolution such as: HDMI or Component. (If unsure, skip this step)
2. Make sure you are getting HD channels. Ex: go to ch. 202. beside the channel number it will say either "CNN" or "CNNHD"
3. If it is an HD channel, make sure the resolution is set to the highest resolution your tv can support. It should either be 720p or 1080i. you can check this from the front panel of your ird. It's the tiny blue light on the far right
4. Now you will check to make sure you can get the best picture.
Press Menu
Settings & Help
Settings
Display
Video
Screen format: crop (this will only affect SD versions of channels)
TV Ratio: Wide Screen: 16:9
Try these things and let us know.
Matthew, AT&T Community Specialist
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gempster
Tutor
6 years ago
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litzdog911
ACE - Sage
•
46.4K Messages
6 years ago
Please answer our previous questions and post a photo of the problem.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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