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Shayrun's profile

Contributor

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10 Messages

Thursday, March 23rd, 2023 8:56 PM

Closed

How to get rid of blue banner at bottom: "URGENT INFO: CH 90" - it's blocking Closed Captioning

How to get rid of blue banner at bottom of the screen:  "URGENT INFO: CH 90" - it's blocking Closed Captioning and I'm hearing impaired and cannot watch any shows now without CC.


This just started popping up recently - it's a marketing thing to upgrade, which I don't want,and we can't get it to go away.


We've tried going thru the Menu, turn off/on, Reset - nothing works.

Whose brilliant idea was this?  Do they know it blocks Closed Captioning?

This conversation has been merged. Please refer the main conversation:

Urgent Info Ch 90

Accepted Solution

litzdog911

ACE - Sage

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44.6K Messages

2 months ago

That "upgrade" might be required if your equipment is old. What DVR/Receiver models do you have? What type of satellite dish?

TexasBrit

ACE - Expert

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14K Messages

2 months ago

exit button?

Contributor

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10 Messages

2 months ago

Thanks but we tried that too- didn't work. The banner has gone away for now, but it was up for about an hour, on any channel we tried. Very frustrating.

Will have to pay attention next time it pops up to see what the pattern is, if there is one.

Contributor

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10 Messages

2 months ago

@litzdog911  - you may be right.   CH90 only says "you deserve a no cost upgrade on us", not that it's required, but I remembered getting an email from them last fall (October !!) that said they needed to replace the old equipment. Then never heard from them again, and we forgot about it.

Guess I need to contact them again.

Thanks for the suggestion.

detuch254

ACE - New Member

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4.1K Messages

2 months ago

@Shayrun 

if you do confirm the receiver model (s) of your boxes we can tell you if your equipment is obsolete and able to be replaced for free without a new contract. ( SD/MPEG2 complimentary swap)

litzdog911

ACE - Sage

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44.6K Messages

2 months ago

You'll lose many channels if you don't replace that old equipment. It's free. 

Contributor

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10 Messages

2 months ago

@litzdog911  @detuch254 @TexasBrit 

Thanks everyone for the help.  Found out we will lose some channels if not replaced soon.

The Model # is D12-100 fyi.

apparently the annoying blue banner is their 'reminder' from that email last year, (which we should have paid more attention to).

detuch254

ACE - New Member

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4.1K Messages

2 months ago

Yes, the D12 is an obsolete receiver that should be replaced with HD-capable equipment. If you don’t want DVR, you should ask for the H25 receiver as otherwise you’d be paying more per month for a Genie which requires an additional Whole-Home DVR fee and DVR fee itself

Contributor

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10 Messages

2 months ago

@detuch254  - good to know - thanks again!

(edited)

Juniper

ACE - Expert

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18.5K Messages

2 months ago

Is that D12 your only box?

New Member

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4 Messages

2 months ago

I have the same thing on my screen! I was on chat for over an hour yesterday about it and as usual THEY WERE NO HELP!! Basically unless I was willing to subscribe to a newer service I wasn't going to be helped! Just know you're not alone and there's no sense in calling DirecTV because they will not help you.

DIRECTVhelp

Community Support

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17.5K Messages

2 months ago

Hi Shayrun. We know you've been going through a recurrent issue with your closed captioning. You came to the right place! 💬 I'll contact you through a private message, so we can get started. Nicolas, DIRECTV Community Specialist

litzdog911

ACE - Sage

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44.6K Messages

2 months ago

@Jnngff 

I have the same thing on my screen! I was on chat for over an hour yesterday about it and as usual THEY WERE NO HELP!! Basically unless I was willing to subscribe to a newer service I wasn't going to be helped! Just know you're not alone and there's no sense in calling DirecTV because they will not help you.

You got bad advice. The swap to be compatible with the newer satellites and equipment is free. Sure, they may try to upgrade you to different equipment and more channels, but that's not required.  Best to call them rather than rely on chat. 

New Member

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7 Messages

2 months ago

Unless you upgrade to high definition they will not remove the message. It cost more for high resolution so it’s not a swap out at no cost. You have to get a new hi-res antenna along with the new box.

detuch254

ACE - New Member

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4.1K Messages

2 months ago

That’s free of cost @jjhog2992 

It is called the mandatory Sd To HD swap. It includes the necessary replacement HD boxes as well as the SWM HD dish


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