I moved and now I cannot watch TV via my computer or app

Ans its ALL channels except HBO....I've always used this feature in my office or when on the go

Here is the app error

Did you change your billing zip code with the credit card on file with Dtv Stream?

same zip code...same city

Are you talking about Dtv Satellite service?

Yes hopefully my screenshots show that...my Tvs are working fine

Moving to DirecTV Satellite forum.

It looks like you are still using the older app. Go to the Google Play Store and look for the updated DIRECTV app. If your phone does Not Support it, you’ll need another device to stream properly. 

App updated same results.  This is not an equipment or internet browser problem.  I've been using the app and the browser for years and no issues.  I moved to a new home, DirectTV made some changes to my account to add The genie and DVR and now the option to watch online is grey out and missing from my account...the screenshot clearly shows this as the option for online or app is no longers checked. (SIGH)

Some channels have been changing their online permissions. They catch up with system updates.

I would check with your local Fox station to see if they still permit their channel/specific content through online or mobile streaming through DirecTV website/app or if they will only allow it on their platforms (using DirecTV credentials of course). Something to check in case it is not a technical issue but working as intended from recent updates.

Thanks Juniper. The screenshot is an example...it is the same for ALL channels except HBO.  I don't think ALL channels would stop broadcasting online

WOW, am having the same issue after I was updated to the Genie 2, I lost 85% - 90% of my channels online and in app as well.  Same exact thing as well, no option to stream just shows the tv like your example.  in the app it either says I'm not subscribed or some message about a contractual obligation.  When I got the Genie 2 installed on Dec 15th I called in the issue and it was fixed 2 days later, I had to refresh my genie 2 the first week in February and all the same channels went out again.  Several calls since then and nothing, no call back, no communication and several escalations.  This is beyond frustrating; I feel your pain.  I'm in the same boat as you, I literally don't know what to do, I've spoken to several technical support agents and Managers when I requested one and nothing.   And yes, CS is the worst I've ever delt with.

Happening after "upgrading" (downgrading for many of us) to the Genie-2 (HS17) further indicates something didn't provision correctly. In my experience, their system has tied all the features that cover the account (system line items) to the "Primary" receiver. Since the Genie-2 functions as the only receiver (only allows Clients on the account) those features should migrate over to on the system side.

I would call DirecTV back and try one final attempt over the phone. At this point say "cancel" at the voice prompt since cancellation/retention agents are usually more expeirenced. Have them (or their supervisor) verify if all system line items are showing on the Genie-2 or if they have to manually turn any back on. If they find anything that needs updating and fix it themselves, allow for at least 48 hours for it to provision to other systems.

If they cannot fix themselves, or submit an internal ticket for IT to do further research, then I would go with a BBB complaint. That kicks it up to the corporate level.