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T

New Member

Tuesday, June 16th, 2020 9:08 PM

I want for you take me out collection because somebody else use my personal info to open a direct tv

on 3/12/19 somebody open a direct tv account with my info. on the address ******. I never open it myself you send me to collection for $945 I want to dispute it and take it out collection because is ruin my credit you can email me on [email scrubbed]

Accepted Solution

Official Solution

Juniper

ACE - Expert

 • 

17.6K Messages

3 years ago

1. This is a public forum of other customers, not DirecTV support. Remove personal info for your privacy and protection, per the forum rules. Be more careful where you post personal information as that is how a lot of identity theft happens.

 

2. Submit dispute to their fraud/identity theft team: www.directv.com/notmyaccount

 

3. Contact the collection agency to settle as well since they own the balance. They have to prove you owe the debt. This may not be a quick process, but must be cleared with them since DirecTV no longer owes that outstanding balance.

shannon02

ACE - Expert

 • 

17.4K Messages

3 years ago

This is a customer to customer forum not DTV support so we can't do anything with your account, you have to call DTV.

teetertotter

ACE - Teacher

 • 

501 Messages

@shannon02   Juniper gave tef... instructions to follow.  :)

"I am an AT&T customer just like you."

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