New Member
•
6 Messages
I want my Lifetime Channel back
I was never notified that it was going to be taken off
I opted to keep and still don't have it
chatted with someone named David they said they would help me keep it since I contacted
them then conveniently got disconnected & then got a call and could not understand them at all think I'm just gonna shut it all down that's the only channel That I watch anyway just thought I'd rant lol not that anyone cares direct TV is just getting worse by the day price gouging
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
We want to help change how you feel about our experience @JuliePanda.
Let's go over some steps to tackle this:
1. Let's try to opt in again for the channel you mention.
2. If you get the message that it was already opted in, please keep in mind that the confirmation takes up to 72 hours to fully process.
3. If more than 72 hours have already passed, please try refreshing your service.
4. Once the service is refreshed, please unplug the main receiver from the power outlet for about 20 seconds and then plug it back in.
Following the steps above should help get this fixed. Please give it a try and let us know the results.
Juan, DIRECTV Community Specialist
0
0
JuliePanda
New Member
•
6 Messages
3 years ago
Tried all of that refreshed it & reset it and still didn't work
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
Hi @JuliePanda, thanks for confirming that you tried these steps.
To better assist you and to take a closer look on this channel. Please check your DIRECTV Message Inbox (It's the chat icon next to the bell icon in the upper right corner of the Forums).
We will be there waiting for your answer.
Danilo, DIRECTV Community Specialist.
0
0
JuliePanda
New Member
•
6 Messages
3 years ago
you're just wasting my time there is nothing there only return equpt is that what you want?And error codes and believe me I'm highly thinking of returning equpt and cancel direct too much hassel
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@JuliePanda
Do you want the problem fixed or not? If so, then continue with the troubleshooting. It might be an issue with the authorizations on the account side, which would take them to do a refresh/restart of service on their end or to submit a trouble ticket if you are part of a group where the channels were opted-in but the system is having an error.
Otherwise if you don't care to further troubleshoot to get it fixed, then either accept you will go without or call and cancel service. But just ranting and refusing anything to resolve the situation (in one way or another), is only yourself wasting your own time.
0
0
DIRECTVhelp
Community Support
•
255K Messages
3 years ago
@JuliePanda, we want to restore your channel.
We just sent message to your DM and we need to continue the process there to authenticate your account and proceed to fix it.
Thank you
Danilo, DIRECTV Community Specialist
0
0
JuliePanda
New Member
•
6 Messages
3 years ago
@ Juniper if you can read I have already done every thing they told me to do this has been going on for days that is why I say they are wasting my time if you need to know I'm not on here all day to respond back I only watch the Darn channel once in a while .. which I record and binge watch later when I get a chance so please don't comment of things you don't know Thank you & God Bless you
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@JuliePanda
The official help team sent you a Direct Message (DM) since they would need to take a look at your specific account (private information not to be shared in a public space).
You then responded in the thread they would be just wasting their time. That implied you weren't going to accept any attempt at help which questions why you were here in the first place.
So try any remaining help they offer, call to cancel, or just move on accepting things the way they are.
0
0
JuliePanda
New Member
•
6 Messages
3 years ago
@Juniper I am currently waiting (DM)for a reply lol for 32 minutes now so hopefully It will get resolved thank you for everything
0
0
Juniper
ACE - Expert
•
22.9K Messages
3 years ago
@JuliePanda
Don't expect the DM response to be quick. They are a small team, but hopefully it would be faster support than how some companies are with support by email. There has definitely something going on with the opt-in with those channels recently, so hope they can track down the issue for your account and get it fixed.
Good luck.
0
JuliePanda
New Member
•
6 Messages
3 years ago
Yay It is back !!!!
0
0