I'm done with directv!

I completely understand. I done it, switched back to DISH in October. The Direct bill kept going up and up, service was not as good. I now have more channels for less. Not really as many HD channels but I can live with that plus DISH has amazing customer service. 

Rain fade can never be eliminated but with a properly aligned dish it can be minimized.  Even dish has this problem if the dish is not aligned.

Plan prices go up and service goes down! Never fails! DTV is failing its customers! 

All TV providers (Dish included) are affected by rising costs from the networks. This is not "failing their customers", but a reality of the industry. Until something stops the networks from raising the costs this is how it will be.

Dish is not immune to rain fade or other weather related issues as they are still service by satellite. If you are having constant weather issues then there is either an alignment issue, dish (or what it is attached to) is not secure causing sway, water is getting into the coax where it shouldn't, or possibly damage somewhere from the dish through the cabling before it goes into the home. Any of that would require a service call to have a tech work on it.

Doesn't matter. I've had it with their DVR that's confusing, overly-complex and deletes my favorite show (Judge Judy) even though I've marked is as "keep" and poor customer service that lied to me at least once. We were also not told when we signed up that we were locked into a two-year contract. And I'm not paying $200 more for regular season NBA games that Dish includes in their cheaper package!

AFAIK dish has the same 2 yr contract.

It’s not the contract! I’ve been with directv almost a decade and their prices continually rise but the service is going down! I love my plan but for the price i pay i want to be able to WATCH TV without it constantly going in and out in sunny weather like today!

Yes, Dish has a two-year contract. However when we signed up for dtv I wasn't aware that two-year contracts were normal. The saleswoman should have made that clear instead of constantly trying to upsell us.

Every company deals with bad sales agents. High pressure environment to get sales, so some cut corners where they can. No matter the company read the paperwork and verify what you are told. You just go by what the salesperson says, well then you are "buying the bridge".

Customer support is a mixed bag for most companies. Though I agree that AT&T/DirecTV's did take a hit within this last year. Many call centers closed for Covid restrictions and an increase in reliance from outsourcing. Yet no slowing of people calling in (I would say more as people are at home more often now with TV on their minds). So increased call volume and low staffing of properly trained agents means customer support is not the quality we are used to.  We (us customers and their employees) will be very glad when it returns to a sense of normalcy.

As for recordings deleting that are marked keep, that straight up would be technical issue (likely software bug in recent updates). Hope it doesn't take much longer (keeping Covid delays in mind), for them to figure out a fix and release it. I would hope they are focused on fixing critical issues like that, and having any new features or updates to menu design to be secondary at this point.

Going in and out during sunny weather, that is not normal. Likely a tech is needed, though some basic troubleshooting should be tried first to see if it can be self-resolved or at least narrow down the problem (such as needing a replacement box, not a full service call).

Start a thread for troubleshooting help before calling DirecTV. If one decides to switch (or already has), then fair enough and see how it goes. Though I always find it odd when someone jumps on a forum just to tell strangers they are leaving. Realistically we didn't notice when you arrived so will not miss you when you're gone.

It was over a year ago that the dtv customer service agent lied to me, likely thinking since I'm a woman I wouldn't understand, not knowing I'm a PC tech. That was strike two (strike one was not being informed of the 2 yr contract). The deleting of the show had been going on for months, certainly enough time to correct it. Strike three.

I now check contracts for time lock-ins, etc. I jumped on a forum just to tell strangers I'm leaving to one, vent and 2, to hopefully inform others of dtv's shortcomings and there are cheaper alternatives.

"Realistically we didn't notice when you arrived so will not miss you when you're gone." Snide remarks are not appreciated.