In Home Windows 10 Streaming

Do you have any extensions, blockers, or VPN loaded? These are known issues to cause problem viewing with the service. Have you tried running the service using incognito mode (private)? Does it work?

Just so you know you are not alone there have been many posts about people not being able to stream through the website onto their computers/laptops that are Sat. customers.  I have not experienced this issue that you are having for myself but I know it can be frustrating when you expect something to work and it does not.  I would definitely check out your internet provider and make sure that they don't have anything that could block the video player that would be included in their internet protection I know mine provides free anti-virus and spyware/malware protection maybe yours does too and something could be blocking the video player from playing.  The best way to figure this out is to try and stream it through a private/incognito window that will tell you if you have anything on your regular browser that is blocking the video player.  

First - since you apparently have DTV satellite service and are asking about the streaming related to that, you are posting in the wrong forum, so I will move this thread to a correct one.  DTV and DTV Stream are independent services - the streaming that is available with DTV satellite service isn't DTV Stream - so the people here are much less likely to have useful info related to DTV satellite's streaming feature.  (FWIW, the DTV Stream service on computers doesn't use a "player", just native browser features.)

That said, a few additional points:

DirecTV is (once again) a separate company from AT&T (and has been for a year), so getting angry at AT&T for DirecTV problems is silly. 

Streaming video issues related to the network are rarely related to raw speed.  They are much more likely related to jitter, dropped frames due to congestion, etc., which are harder to measure without moderately specialized software.  (Latency is possibly also an issue.) I haven't seen stats on those sorts of things for Starlink, but given that the constellation is far from complete, it seems possible that there could be issues.  (LEO satellites also intuitively seem like jitter could be an issue.)  DirecTV Stream appears to be more susceptible to problems (probably) due to these network issues than the on-demand streaming services (AppleTV+, Netflix, Prime, etc.).  We sitting out here don't know why, but I'd suspect it is related to the level of buffering they do - doing a lot of buffer ahead is harder for a live streaming service than an on-demand one.  Regardless, I think they could do better than they do.  All that said, it seems unlikely that this sort of thing could cause the consistent level of problem you report unless these network issues are systemic with Starlink (at least at its current state), and if that were the case it seems likely that there would have been reports.

You will very very rarely see a "mod" pop up in the forums.  The DIRECTVhelp posters are DTV Support employees, so yes - I'd assume they'd have a "pro-corporate" bias (since that's where their paychecks come from).  The "ACE" posters are just other users, but ones that have been around enough and have been deemed by the powers-that-be useful enough to other users that they get anointed ACEs (it's not that exciting).  If you read the forums enough, you will see that most of the ACEs are generally pretty hard on the company (for a wide variety of inadequacies and failures), but can also be hard on other users (for not answering questions asked about details of their problem, for not trying suggested fixes/workarounds, etc.)  There are a few frequent posters (with 1 or 2 possible exceptions, not ACEs) who do tend to respond as you note, but I don't think that behavior is too common, and after a while you learn to ignore it.

AT&T still owns 70% of DTV.

lol. 

So Jrandom…. Which is it?

Were you “mistaken” about the sale percentage?  Deliberately misleading me (and other readers) to make the original poster’s post (my post) to seem more “silly”??  or just typing out of your backside???

or is it Shannon that’s lying to us??? (I doubt that Shannon!😜)

You folks seem not to have a clue how often the most egregious “replies” here end up on Reddit & Disqus forums!

AT&T’s attempt to USE folks like the “Ace’s” & mods here will be a major factor in their ultimate undoing…. The optics make it appear that they either don’t care how poor the support is or that they actually endorse the behaviors because it helps them slow the bleeding…

have a nice day

I hope you understand how this works - DTV is no longer part of AT&T.  AT&T is a stockholder in a separate company.  Shannon is correct that they own a majority share of that other company.  They undoubtedly have seats on that other company's board.  That doesn't mean that they have any operational control - getting out from under that is why they spun DTV off.  DTV has completely separate management from AT&T, has its own product development, has its own support, etc.

AT&T's upper management decided to get out of the TV business (both distribution, through DTV and U-Verse, and content, through WarnerMedia), basically because they demonstrated that they were not good at it and were losing a lot of money.  If this other company makes money, AT&T will get dividends or some similar financial benefit.  (If it loses money, that doesn't show up on AT&T's balance sheet.)  If this other company goes public (or AT&T can find a private purchaser) AT&T can sell some or all of their stake.  That is basically the relationship.  (DTV still purchases some business services from AT&T, but that is a normal business to business relationship.)

If DTV screws up, that is on DTV and their management.  AT&T has in the past done things that were harmful to the DTV product, but they no longer are in a position to do so.  (To keep themselves busy, they still can - and do - mess things up on the products they still have.)

I'm not sure what your issue here is.  It's really not AT&T running things at DTV anymore...

If what you’re saying is correct, I’ll just argue that BOTH corporations have done a worse than lousy job in communicating their support strategies to the consumer.

I don’t purport to be one that has followed the acquisition closely.  I know of it because it has negatively impacted my personal experience with support for cellular internet and satellite TV.  Both with quality and features of the services and with billing processing & support.

I’ve previously read elsewhere that AT&T was/is attempting to spin the DTV component back out or sell it.

Telling me they are presently separate management teams only tells me we are discussing more than one set of incompetent and/or uncaring corporate management teams.

When you (meaning a corporate entity) FORCE me to interact with your billing arm via an app called “My AT&T”…. I think you can even launch the streaming app via the “Watch now” button so… why are you going on about a sale and trying to sell me on the split??  They aren’t going out of their way to communicate any of that to the end user, are they?

Your “explanation” and ingenuous or misplaced bafflement at the focus of my irritation just doesn’t look unbiased at all…

any reasonable, rational person, especially if they also happen to be an AT&T customer for other services, is going to be looking at their DTV streaming as an “arm” of the corporate mothership that IS _AT&T_ !

It just seems silly to me that anybody, employees or non-employees alike, would run such blatant attempts to make somebody else’s posts seem silly, nonsensical or irrelevant….   

It happens in these forums CONSTANTLY smh 🤦‍♂️ 

In an attempt to actually help others…

I think the _current_ issue with streaming DTV over Starlink to Windows 10 Edge & Chrome browsers is likely buffer-related.

I opened up the Performance tab of Task Manager on the most powerful of my 3 PCs.  Even though I was looking at a black screen open player window after choosing my channel, there was definitely upload & download activity spiking immediately after I launched the player.  That activity continues FOR MANY, MANY minutes.  I have not had the patience to actually stopwatch it but I feel confident in stating that _at least_ 5 minutes or more pass before pictures and sound actually begin playing in the open player window.

At the moment, changing to a different channel appears to force the same delay in the newly opened player window.

so…. If you are willing to tune in early to whatever you intend to watch, you can get Windows 10 streaming over Starlink right now.

I have no such delay over Starlink with Apple iOS products.  

I have not yet fired up my Mac OS laptop with Safari to test that so I can’t say whether Apple’s Safari has any issues or not.

My money is on programmers/engineers for the DTV and/or AT&T side probably had something in their coding that got broken by either a Windows 10 and/or maybe an Edge or Chrome update.  There have been a bunch recently.

The result seems to be that the “loading…” message and animations fail to display within the opened player window.  I’m not smart enough to know how/why this also seems to impact the delay in being able to finally see & hear the stream playing but, once the stream finally starts, any additional drop outs seen in the Wi-Fi portion of the Performance tab within Task Mgr appear to correlate with a brief pause in the stream and the spinning animation playing within the player window.  The stream continues to play within the player window immediately concurrent with the return of Download and/or Upload activity as seen in Task Mgr.

And to anyone out there that stumbles upon or might be following this thread…

please notice the DEAFENING silence to my previous reply.  

AT&T Mgmt, you may pretend not to monitor nor influence this and similar forums but you can’t keep waging a proxy fight for “good PR” through people that haven’t got a clue how to argue your position in any sensible, rational fashion.

(Yeah, yeah, Peanut Gallery…. Save your “they don’t this or they don’t that…” baloney for those poor consumers that _can’t_ see right through you!)

smh 

There is a limited official "help" team for the forum (in addition to the moderators of course). It is not guaranteed they will respond to any post in particular. And the assistance can be hit or miss on the quality. For full support you call DirecTV.

For sending any concern or complaint to "AT&T Mgmt" (or DirecTV's with them being spun-off, not as directly under the AT&T umbrella like the last few years) you file a BBB complaint. That goes to the corporate level.

There is no "proxy fight". If someone is posting on AT&T's behalf they will have the appropriate tag with the authorized logo. Those with only the "employee" tag are posting on their personal time so can give their perspective (even if not in AT&T's favor). The rest of us are just other customers. And we have had many criticisms of our own that we have voiced in the forum.

From our own personal experiences and knowledge is where we share our responses from. Being as this is a public forum we are not restricted to only making responses that agree with you or are in your favor.